Technical Manager

InterSystemsTrakCareandIntelliCare area unifiedhealthcare information systems based on advanced technologies. TrakCareandIntelliCarecreate a complete view of each patients history provides secure access to records at every point of care and on any Internet-connected device integrates with other applications and delivers real-time analytics to support informed clinical and operational decisions. The system includes clinical administrative laboratory and community care capabilities unified by a single data repository and is deployed in 25 countries ranging from single hospitals to nationwide healthcare networks.

InterSystems HealthShare is the InterSystems platform for healthcare interoperability data management and analytics. HealthShare enables the aggregation normalization and sharing of clinical and administrative data across disparate systems supporting regional and national health information exchanges population health initiatives and advanced analytics use cases.

Role Overview

The Technical Manageris responsible forleading and managing all technical streams across InterSystems implementation engagements including system build and configuration integration data migration outputs and reporting and solution customization. The role provides end-to-end technical governance acrossTrakCareand HealthShare implementations ensuring that solutions are delivered to agreed timelines quality standards and businessobjectives.

The Technical Manager acts as the senior technical authority on projects and a trusted advisor to customers working effectively with senior clinical operational and executive stakeholders. The role combines deep technicalexpertisewith strong customer-facing skills business acumen and the ability tooperatecredibly with high-standing clients. The position includes line management responsibility and close collaboration with sales delivery and regional teams.

Travel ofup to50% is.

Key Responsibilities

Provide strong technical leadership across all implementation streams including system build integration data migration outputs and customization.

Define andmaintaintechnical governance for delivery engagements ensuring adherence to architecture standards deliverymethodology timelines and quality expectations.

Lead technical input during pre-sales and early post-sales phases including solution design estimation risk assessment and contribution to proposals.

Act as the primary technical point of escalation and senior technical advisor for customers throughout the lifecycle of engagements.

Ensureappropriate allocationof technical resources across projects resolving priority conflicts and planning future capability and capacity requirements.

Develop coach and grow technical teams building depth ofexpertiseacrossTrakCare HealthShare and underlying InterSystems technologies.

Collaborate with project andprogrammeleadership to ensure technical delivery aligns with overall business and contractualobjectives.

Engage directly with customers to understand business needs and translate them into robust technical solutions that deliver measurable value.

Lead and contribute to complex technical investigations and problem resolution where.

Produce and deliver high-quality technical documentation and executive-level technical presentations.

Collaborate with other regions to share best practices improve efficiency and ensure consistency of technicalapproach.

Champion the adoption ofnew technologiesand approaches including AI-enabled capabilities where they provide clear customer and delivery benefits.

Provide line management performance management and professional development support for assigned staff.

Key Characteristics

Decision Making / Judgement Makes sound decisions in complex and imperfect-information environments balancing risk quality time and cost. Able toprioritiseeffectively and take accountability for outcomes.

Communication & Influence Clear structured and confident communicator with the ability to engage credibly with senior clinical operational and executive stakeholders. Able to explain complex technical concepts in business terms and influence decision-making at all levels.

Composure Under Pressure Maintains focus and effectiveness in demanding delivery environments. Adapts quickly to changing priorities whileremainingpragmatic andsolution-oriented.

Leadership Demonstrates authority grounded in competence and integrity. Builds trust with teams and customers sets clear direction and drives execution.

Teamwork Works effectively across disciplines and geographies. Manages conflict constructively and fosters a culture of collaboration and accountability.

Passion & Determination Results-driven resilient and motivated by complex challenges. Demonstratesa strong senseof ownership and professional discipline.

Experience & Qualifications

Essential

Strong technical background across enterprise healthcare systems including system configuration integration data migration and customization.

Proven experience managing complex multi-stream application implementations.

Demonstrable customer-facing experience in both pre-sales and delivery contexts engaging with senior stakeholders.

Strong understanding of interoperability standards including HL7and FHIR.

Ability to combine technical depth with commercial awareness and business acumen.

Familiarity with project andprogrammedelivery frameworks.

Self-starter with the ability to rapidly master large complex product suites.

Desirable

Experience leading technical teams in complex or high-pressure environments.

Hands-on experience with InterSystems technologies such as IRIS for Health Health Connect Cache or Ensemble.

Experience delivering healthcare IT solutions at regional or national scale.

Software engineering background.

As an equal opportunities employer InterSystems does not condone discrimination on the basis of age disability sex sexual orientation pregnancy and maternity race or ethnicity religion or belief gender identity or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our organization.