Who we are
builds bitcoin-first financial products from buying and selling BTC to advanced investment strategies bitcoin-backed liquidity and company accounts & loans.
Were looking for a Junior / Mid-level AML Officer to jump into our day-to-day AML operations and make a real impact. Youll work on case reviews transaction monitoring KYC/EDD and help us continuously improve how AML is done across the company.
A big part of your role will also be supporting our Customer Support team especially with AML-related tickets verifications and escalations where your expertise directly helps users move forward.
What youll do
AML (main focus)
Support transaction monitoring and alert handling: review alerts gather data document findings and escalate complex cases
Assist with KYC and EDD: help assess higher-risk customers collect supporting documentation and prepare case summaries for decision-making
Maintain accurate case documentation and audit trail in internal tools
Help keep AML procedures and internal guidelines up to date (playbooks checklists templates)
Customer Support support (part of the role)
Act as a point of contact for CS on AML-related tickets (KYC questions source of funds account restrictions)
Help create and maintain CS-friendly templates and decision trees (what to ask what to collect when to escalate)
Improve AML CS collaboration by helping define SLA escalation rules and good documentation standards
What makes you the perfect candidate
13 years of experience in AML/Compliance/Risk Customer Support in fintech/finance or a relevant operational role with AML exposure
Strong attention to detail and ability to document work clearly
Good analytical thinking and ability to follow structured processes
Strong communication skills and comfort working with Customer Support and Ops teams
Nice to have
Experience with KYC providers sanctions screening tools or case management systems
Exposure to crypto/fintech workflows (onboarding payments fraud/chargebacks)
Interest in process improvement and automation (e.g. dashboards simple reporting)
What we offer
A chance to build a fast-growing Bitcoin brand
Real ownership creative freedom and the ability to shape our products
A collaborative team where your voice and ideas matter
A mission-driven culture focused on innovation and impact
Startup agility with a global audience
Hybrid flexibility
Sounds good Wed love to hear from you. Please send your CV and a brief cover letter . We typically respond within a week of reviewing your application.
Required Experience:
Unclear Seniority
Who we are builds bitcoin-first financial products from buying and selling BTC to advanced investment strategies bitcoin-backed liquidity and company accounts & loans.Were looking for a Junior / Mid-level AML Officer to jump into our day-to-day AML operations and make a real impact. Youll work on c...
Who we are
builds bitcoin-first financial products from buying and selling BTC to advanced investment strategies bitcoin-backed liquidity and company accounts & loans.
Were looking for a Junior / Mid-level AML Officer to jump into our day-to-day AML operations and make a real impact. Youll work on case reviews transaction monitoring KYC/EDD and help us continuously improve how AML is done across the company.
A big part of your role will also be supporting our Customer Support team especially with AML-related tickets verifications and escalations where your expertise directly helps users move forward.
What youll do
AML (main focus)
Support transaction monitoring and alert handling: review alerts gather data document findings and escalate complex cases
Assist with KYC and EDD: help assess higher-risk customers collect supporting documentation and prepare case summaries for decision-making
Maintain accurate case documentation and audit trail in internal tools
Help keep AML procedures and internal guidelines up to date (playbooks checklists templates)
Customer Support support (part of the role)
Act as a point of contact for CS on AML-related tickets (KYC questions source of funds account restrictions)
Help create and maintain CS-friendly templates and decision trees (what to ask what to collect when to escalate)
Improve AML CS collaboration by helping define SLA escalation rules and good documentation standards
What makes you the perfect candidate
13 years of experience in AML/Compliance/Risk Customer Support in fintech/finance or a relevant operational role with AML exposure
Strong attention to detail and ability to document work clearly
Good analytical thinking and ability to follow structured processes
Strong communication skills and comfort working with Customer Support and Ops teams
Nice to have
Experience with KYC providers sanctions screening tools or case management systems
Exposure to crypto/fintech workflows (onboarding payments fraud/chargebacks)
Interest in process improvement and automation (e.g. dashboards simple reporting)
What we offer
A chance to build a fast-growing Bitcoin brand
Real ownership creative freedom and the ability to shape our products
A collaborative team where your voice and ideas matter
A mission-driven culture focused on innovation and impact
Startup agility with a global audience
Hybrid flexibility
Sounds good Wed love to hear from you. Please send your CV and a brief cover letter . We typically respond within a week of reviewing your application.
Required Experience:
Unclear Seniority
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