Infrastucture platform engineer

Skills

Mergers and Acquisitions
Laptop
Hardening
Documentation
Printing
Firmware
Dashboard
Standard Operating Procedure
End-user Computing
Microsoft SCCM
Microsoft
Operating Systems
Distribution
Regulatory Compliance
Policy Administration
ServiceNow
Knowledge Base
Microsoft Windows
OS X
Communication
Presentations
Multitasking
Data Extraction
Microsoft Excel
Microsoft PowerPoint
Active Directory
GPO
Microsoft Azure
Windows PowerShell
Reporting
Management
Microsoft Deployment Toolkit
MDT
OSD
Print Management
SLA
Print Servers
Workflow
Microsoft Office
ITIL
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Oracle Application Express

Summary
Infrastructure Workplace Platform Engineer

Interested candidates should send an updated resume to

Location: Hybrid - candidates MUST be located in one of the following areas for required onsite work

Duration: contract out through end of 2026 with likely extensions

Position Summary: Were seeking an Infrastructure Workplace Platform Engineer III to join our team in supporting our end-user operating systems and strengthen our enterprise printing environment. Youll be part of the End User Services team responsible for the end-user computing estate-Windows desktops/laptops OS deployment endpoint policies knowledge base/ticket workflows and reporting.

Endpoint Engineering & Support

Manage desktop OS support (Windows 10/11 MacOS) and computer & user policy management (GPO/Intune configuration profiles compliance policies baselines).
Focusing on ticket triage escalations & partnering with business associates to isolate and resolve issues identify problem trends and perform knowledge base upkeep in Service Now.
Contribute to endpoint hygiene security hardening and patch/compliance initiatives
Maintain documentation run books and KBs.
Create status dashboards & reports (Excel/PowerPoint) and deliver clear progress updates to managers/directors.

Printing Environment

Support and enhance enterprise print services including Canon uni FLOW and Lexmark Mark Vision drivers queues secure print and print server policies.
Monitor fleet health optimize configurations coordinate firmware updates and reduce print-related incidents.
Produce print metrics (uptime incidents volume cost trends) and implement improvements.

Communication & Collaboration

Create concise presentations dashboards and executive-ready summaries.
Coordinate with business units for pilot groups deployment windows and change communications.
Document procedural run books and contribute to standard operating procedures.

Skills and Qualifications
3 years in End User Computing / Workplace / Endpoint Engineering roles.

Hands-on proficiency with MECM (SCCM) and Microsoft Intune for OS deployment app distribution compliance/policy management and reporting.
Experience with ServiceNow (incidents changes Knowledgebase article authoring/maintenance).
Proficient experience in Windows 10/11 and MacOS support.
Outstanding written and verbal communication skills with experience presenting status to management and directors.
Strong organization and multitasking: able to prioritize follow through and meet deadlines across multiple workstreams.
Adept at data extraction and manipulation to analyze and report across multiple sources.
Strong proficiency with Excel and PowerPoint.

Preferred)

Solid understanding of Active Directory GPO Azure AD.
PowerShell for endpoint automation reporting and remediation.
Autopilot co-management (MECM Intune) and WinRE/MDT/OSD experience.
Practical knowledge of Canon uniFLOW and Lexmark MarkVision (or equivalent enterprise print management tooling).
Familiarity with ITIL practices (incident change problem) and SLA-driven operations.
Knowledge of print server administration printer driver packaging and secure print workflows.
Certifications: Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) jamf ITIL 4 Foundation vendor print certifications or equivalent.

Required Skills:

MICROSOFTPOWERSHELLAZURE ADMERGERS AND ACQUISITIONS