Credit Controller 2026

Coopers Fire design manufacture install and service innovative and bespoke Smoke and Fire Curtains for buildings. Our mission is to save lives through quality and innovative products and to raise awareness of effective fire protection solutions.

Every day we put a lot of effort into making sure our colleagues are in an environment where they can work hard be great and have fun along the way. Our values are Integrity Pride and Passion Teamship and Pioneering and we really mean it! We genuinely get excited when people are doing what they do best and are enjoying their day. We nurture and support our colleagues development encourage and embrace each others opinions challenge the status quo and always work together to lead the market through innovation and protect life.

The Credit Controller role is based within the finance department and will report directly to the Credit Controller Manager. The role will be primarily focused on the credit control function for our Service & Maintenance business but there will be opportunity to support the credit control function across the UK Supply and Install and Export Business as well.

DUTIES AND RESPONSIBILITIES

• Manage your own portfolio of allocated debtor accounts by:

• Ensure payments are received within the agreed payment terms

• Chasingmixed value aged and current debt mainly by telephone or/and by email

• Resolving all associated credit control queries and escalating problematic accounts to the Credit Controller Manager

• Raise and send monthly statements at the beginning of each month

• Reconciliation of accounts and projects

• Ad hoc: Manually raising proforma invoices invoices and credit notes in a timely manner. Including uploading to relevant customer portals

• Cover AR assistant ondaily allocation of cash receipts and reporting of paid proformas to the relevant department

• Following the customer on hold process for overdue or customers exceeding their credit limit including communication to the relevant department.
  

• Answering incoming telephone calls & taking card payments

• General administration including creation and management of customer accounts

• Assisting in month end tasks as needed and supporting in yearly audit

SKILLS AND EXPERIENCE

• 1-2 years experience as Credit Controller

• Excellent communication and negotiationskills

• Confidence to deal with customers via telephone and email

• Strong Microsoft Office software particularly Excel

• Excellent attention to detail

ATTRIBUTES

• Strong communication skills

• Excellent time management skills with the ability to use own initiative and work to tight deadlines

• Self-motivated confident and persistent

BENEFITS

• Competitive salary available upon request

• Free hot drinks

• Ample free onsite parking

• Cycle to work scheme

• Early finish and dress-down Fridays

• Above average Holiday allowance with the option to purchase additional holiday

• Company social events

• Friendly and supportive environment

• Holistic approach to work

• Working for a company who cares about you as an individual and not just a cog in the machine