Solution Customer Success Manager (SCSM) Finance & Spend Management

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

Role Summary

As a Solution Customer Success Manager (SCSM) you will act as a trusted advisor a for customers adopting SAP Finance and Spend Management solutions. You will own the post-sales customer success lifecycle while also bringing domain and solution expertise to accelerate value realization drive adoption mitigate risk and identify expansion opportunities.

What youll do:

Customer Success & Value Realization

• Build and maintain trusted executive relationships with CFOs Finance and Procurement leaders.
• Understand customer business objectives success criteria and desired outcomes
• Drive adoption consumption and value realization Finance and Spend Management solutions.
• Align customers to the SAP Customer Value Journey ensuring continuous progress from adoption to optimization.
• Manage escalations de-escalate critical situations and apply risk mitigation strategies during complex implementations or transformations.

Commercial Growth & Account Strategy

• Own and drive renewals retention and churn mitigation for assigned customers.
• Identify and qualify expansion up-sell and cross-sell opportunities in collaboration with sales and account teams.
• Contribute to account planning governance and long-term customer strategy.

Enablement Collaboration & Ecosystem

• Drive internal and external enablement activities
• Collaborate with SAP partners to support joint go-to-market (GTM) initiatives and customer success outcomes.
• Work closely with regional and global SAP teams to leverage best practices and innovation across the portfolio.
• Coordinate SAP and partner resources to ensure successful delivery of finance and procurement transformations.

Skills & Competencies

Professional & Customer Skills

• Strong business acumen and executive presence
• Relationship-driven mindset with excellent communication and influencing skills
• Complex problem-solving and objection-handling capabilities
• Customer-centric approach with focus on outcomes and value

Solution & Technology Skills

• Deep understanding of SAP Finance and Spend Management Solutions with expertise in at least one of the following:
• Planning & Consolidation (SAC Planning Group Reporting)
• Treasury & Cash Management
• Billing Revenue & Innovation Management (BRIM)
• Global Trade & Tax
• Governance Risk & Compliance (GRC)
• Buying & Invoicing Sourcing Suite Supplier Risk SAP Business Network
• Strong knowledge of SAP S/4HANA Finance SAP Cloud Suite SaaS delivery models and Cloud ERP
• Ability to articulate solution value differentiation and industry proof points

What youll bring:

• 8 years of experience with cloud software solutions and delivery models in finance and/or spend management
• 10 years overall experience in roles such as Customer Success Solution Advisory Pre-Sales Consulting Sales or Product Management
• Hands-on consulting or implementation experience is a strong advantage
• Experience working in a large multi-national software/technology organization preferred
• Bachelors degree required
• MBA Masters in Finance or Chartered Accountant (CA) preferred

Additional Information

• Ability to work effectively in a complex matrixed and virtual environment
• Willingness to travel 2030% as required

Location- Mumbai/Gurgaon/Bangalore

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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AI Usage in the Recruitment Process

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Requisition ID: 444640 Work Area: Consulting and Professional Services Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid