Customer Success Manager with Spanish

Warszawa - Poland

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

This is Worldline

We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world in every part of commerce. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.

The Opportunity

Service Manager is the main interface with the customer.

Accountable for all aspects concerning existing service contracts with assigned customers including monthly follow-up meetings with customer representatives.

Responsible for overseeing customer services in the organization handling customer complaints andassisting assigned customers who have questions about the companys servicesproducts or concerns

Day-to-day responsibilities

Responsible formaintaining the service KPIs of the business processes.
Handling customer complaints or any major incidents
Keepingaccurate records of discussions or correspondence withcustomers;
Analyzing statistics or other data todetermine the level of customer service the organization isproviding;
Writing reports analyzing the customer service that the organizationprovides;
Providing help and advice to customers using the organizations products orservices;
Visiting customers to provide a one-to-oneservice;
Developing feedback or complaints procedures for customers touse;
Developing customer service procedurespolicies and standards for your organization ordepartment;
Ensure an effective flow of information between the different internal stakeholders and clients.
Meeting with other managers to discusspossible improvements to customerservice.
Keeping ahead of developments in customer service
Gather dataidentifycontingencies and required enabling activities.
Drives a culture of Efficient Delivery.
Ability to work across functional and business unit lines and develop andmaintain a culture of partnership betweendifferent parts of the organization.
Control and continuous improvement of theoperation management processes (Incidents Requests Changes Problems Releases Service Level Control) according to WL standards.

Who Are We Looking For

We look for big thinkers. People who can drive positive change step up and show whats next people with passion a can-do attitude and a hunger to learn and practice this means:

University degree or equivalent-Administrative ADEEconomics or similarcareers.
Minimum of 5 years of working experience in a similar position
Experience Payment industry (P1)
Experience working with geographically dispersed teams.
Strong analytical skills and advanced reporting.
English language minimum level B2 (spoken and written) advanced level C1 is preferred
Spanish or other European languages optional / a plus.
Microsoft Office tools advanced level (PowerPoint Excel Word Access Project etc.)
Experience with the Salesforce application
Strongly oriented to the achievement of results and objectives
Willingness and ability to travel
Valuable project management

Perks & Benefits

At Worldline youll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that you will also:

Private medical & life insurance
MyBenefit Platform
Holiday allowance
Referral program
Public transportation allowance
Meal allowance
Annual bonus

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology and we look for big thinkers people with passion a can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on society. With an empowering culture strong technology and extensive training opportunities we help you accelerate your career - wherever you decide to go. Join our global team of 18000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.

Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers we inform you that Worldline Financial Services (Europe) S.A. a joint-stock company Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).

#LI-AP1

Required Experience:

Manager

This is WorldlineWe are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Franci...