Technician Development Advisor Holman North Carolina

Holman is a family-owned global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving Whats Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated and creating positive rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Holman is looking for a Technician Development Advisor to join the team in North Carolina!

The Technician Development Advisor will act as a liaison between the dealerships service leadership team and our automotive technicians.

What you will do:

As the Technician Development Advisor you would be responsible for the following:

Technician Onboarding

• Work in conjunction with recruiting HR and hiring manager to ensure the process of onboarding including the application phase is completed quickly and efficiently.

• Assist the service manager with all aspects of onboarding including but not limited to bay assignment tool allocations uniforms parking required training work schedule and area familiarization.

• Conduct bi-weekly check-ins with new employee for the first 90 days of employment.

• At 90 days work with the service manager to establish a technician development plan.

Technician Career Development

• At the 90 day review assist the service manager to establish a technician development plan.

• Assist the service manager to support technician development at all levels including training plans career path options and individual goals; skill level and pay progression; and administration of the mentorship program.

• Assist the service leadership team with manufacturer required training including tracking assigning and scheduling as well as any prerequisite requirements.

Technician Mentorship/Apprenticeship Program

• Establish support and oversee a Holman specific apprenticeship program at each dealership ensuring that the each location has a minimum number of apprentice technicians staffed along with adherence to a Holman/Brand standardized development path.

• Create and manage a Holman specific mentorship program to support the success of the apprenticeship program pairing apprentice technicians with a more senior technician that can advise and train.

• Work with the HR department and management to identify and execute action plans to improve technician retention.

• Perform all other duties and special projects as assigned.

What were looking for:

• 5 years of dealership service experience in various aspects of the service department which may include some or all of the following: Technician Service Advisor Foremen Assistant Manager or similar related work.

• Experience or working knowledge of car repair and customer engagement.

• Experienced in service principles concepts and automotive service department operations.

• Ability to work with manufacturer on training requirements.

• Ability to counsel and objectively evaluate employees and their performance.

• Duties involving judgment to work independently devise new or modify existing methods techniques and procedures to meet service requirements.

• Strong organization and problem solving skills with ability to prioritize tasks.

• Excellent time management skills with a proven ability to meet deadlines.

• Applies expertise to improve efficiency and accomplish objectives within own area of responsibility.

• Strong verbal and written communication skills with ability to summarize and explain information to others.

• Ability to work interact and motivate service employees and service related employees

• Strong interpersonal and customer service skills with ability to influence without authority.

• Ability to explain automotive service concepts process or ideas to service employees and dealership management.

Education and/or Training:

• High School diploma or GED; College degree or trade school preferred and 5 years of related experience or training; or equivalent combination of education and experience.

• Additional education certifications or other distinctions are a plus including dealership and OEM required training.

• Proficient in various desktop tools including MS Office Programs (i.e. Outlook Excel Word PowerPoint Project Visio SharePoint etc.)

#LI-EB1

At Holman we exist to provide rewarding careers and better lives for employees and their families. We hire train empower and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better we have to do better and to do better we must know better. Thats why we are listening open to learning new things about ourselves and each other. We will never stop striving for improved diversity equity and inclusion because we are successful together when we feel trusted and supported. Its The Holman Way.

At Holman your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family Holman is proud to offer you the benefits you deserve; including protection against illness disability loss of work or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance

• Vision Insurance

• Dental Insurance

• Life and Disability Insurance

• Flexible Spending and Health Savings Accounts

• Employee Assistance Program

• 401(k) plan with Company Match

• Paid Time Off (PTO)

• Paid Holidays Bereavement and Jury Duty

• Paid Pregnancy/Parental leave

• Paid Military Leave

• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health vision dental life and disability insurance and 401(k) with company match. Our time off benefits include Paid Time Off (PTO) paid holidays bereavement and jury addition we offer paid pregnancy and parental leave and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter provided the information is accurate and truthful. However applicants should not use AI tools to:

• Answer interview questions on their behalf or use AI tools in any way during the interview or other qualification process(es).

• Misrepresent or embellish qualifications skills or experience

• Create false or misleading representations of identity (e.g. deepfakes or altered images/videos)

Your application whether an AI tool is used or not should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

If you are a person with a disability needing assistance with the application process please contact

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.