Income Maximisation Officer

London - UK

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

5-month contract role with a local authority

Summary

This 5-month contract role with a local authority focuses on delivering a customer-centric empty property management and lettings service for both residential and non-residential units such as garages sheds allocated parking bays cycle stores and converted laundry spaces. The position is crucial for minimising void turnaround times maximising rental income ensuring compliance with housing legislation and council policies and effectively managing waiting lists contractors and parking enforcement arrangements.

Responsibilities

Manage empty residential properties through the voids and lettings process including arranging and conducting viewings completing tenancy sign-ups and scheduling new tenant visits for Neighbourhood Housing Officers.
Let non-residential units in line with agreed policies and procedures including garages sheds cycle stores and allocated parking bays.
Maintain and manage waiting lists for non-residential units ensuring accurate and up-to-date records.
Respond to correspondence complaints Members enquiries Freedom of Information (FOI) requests and Subject Access Requests within the remit of the post making recommendations to improve service delivery.
Provide advice assistance and information to residents on income maximisation services and tenancy-related matters.

Experience

Working in a housing management lettings or property-related environment.
Managing voids lettings or non-residential assets such as garages or parking facilities.
Delivering customer-focused services and handling enquiries complaints or correspondence.

Qualifications

GCSEs (or equivalent) including English and Maths or equivalent relevant experience.
Good working knowledge of housing management practices lettings processes and customer service standards.
Understanding of relevant housing legislation data protection and equality duties.

Additional Information

Working hours: 35 hours per week.
We work on Bi-weekly payments.
The role closes on 5th Feb 2026 apply ASAP.

Required Skills:

To provide an efficient empty property management and letting service for residential and non-residential units including garages sheds allocated parking bays cycle stores and converted laundry spaces to minimise turnaround times and maximise income

Required Education:

5-month contract role with a local authoritySummaryThis 5-month contract role with a local authority focuses on delivering a customer-centric empty property management and lettings service for both residential and non-residential units such as garages sheds allocated parking bays cycle stores and co...