Require a General Manager in Malaysia

Alor Gajah - Malaysia

Monthly Salary: MYR 1 - 1

Experience Required: 2-5years

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Oversee all daily operations of the fitness facility ensuring smooth execution and adherence to safety hygiene and service standards
Develop and implement strategic plans to drive membership growth retention and revenue optimization
Lead train and mentor a team of fitness instructors front desk staff and support personnel; conduct performance reviews and foster a culture of accountability and excellence
Manage budgeting financial reporting and cost control including vendor negotiations and expense monitoring
Ensure compliance with local health safety and regulatory requirements including licensing and insurance
Design and execute member engagement programs events and promotional campaigns to enhance customer satisfaction and brand loyalty
Monitor key performance indicators (KPIs) such as member acquisition churn rate class attendance and revenue per member
Collaborate with corporate headquarters on brand initiatives marketing strategies and operational updates
Act as the primary point of contact for members stakeholders and local partners ensuring exceptional customer service and relationship management

Requirements

Bachelors degree in Business Administration Sports Management Fitness Science or a related field
25 years of progressive experience in fitness center or wellness facility management with proven success in operational leadership
Strong understanding of fitness industry trends member engagement strategies and customer service excellence
Demonstrated ability to manage budgets analyze financial data and drive profitability
Experience in team leadership staff training and performance management
Excellent communication interpersonal and problem-solving skills
Proficient in Microsoft Office Suite and fitness management software (e.g. Mindbody Club OS or similar)
Valid first aid and CPR certification; additional certifications such as NASM ACE or ISSA are highly advantageous
Fluent in English and Bahasa Malaysia; additional regional language proficiency is a plus
Willingness to work flexible hours including weekends and evenings to align with member schedules

Oversee all daily operations of the fitness facility ensuring smooth execution and adherence to safety hygiene and service standardsDevelop and implement strategic plans to drive membership growth retention and revenue optimizationLead train and mentor a team of fitness instructors front desk staff ...

Oversee all daily operations of the fitness facility ensuring smooth execution and adherence to safety hygiene and service standards
Develop and implement strategic plans to drive membership growth retention and revenue optimization
Lead train and mentor a team of fitness instructors front desk staff and support personnel; conduct performance reviews and foster a culture of accountability and excellence
Manage budgeting financial reporting and cost control including vendor negotiations and expense monitoring
Ensure compliance with local health safety and regulatory requirements including licensing and insurance
Design and execute member engagement programs events and promotional campaigns to enhance customer satisfaction and brand loyalty
Monitor key performance indicators (KPIs) such as member acquisition churn rate class attendance and revenue per member
Collaborate with corporate headquarters on brand initiatives marketing strategies and operational updates
Act as the primary point of contact for members stakeholders and local partners ensuring exceptional customer service and relationship management

Requirements

Bachelors degree in Business Administration Sports Management Fitness Science or a related field
25 years of progressive experience in fitness center or wellness facility management with proven success in operational leadership
Strong understanding of fitness industry trends member engagement strategies and customer service excellence
Demonstrated ability to manage budgets analyze financial data and drive profitability
Experience in team leadership staff training and performance management
Excellent communication interpersonal and problem-solving skills
Proficient in Microsoft Office Suite and fitness management software (e.g. Mindbody Club OS or similar)
Valid first aid and CPR certification; additional certifications such as NASM ACE or ISSA are highly advantageous
Fluent in English and Bahasa Malaysia; additional regional language proficiency is a plus
Willingness to work flexible hours including weekends and evenings to align with member schedules