Manager, Digital Matching & Exceptions Management

Nairobi - Kenya

Monthly Salary: Not Disclosed

Experience Required: 4-5years

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Sector: Banking & Financial Services
Function: Group Shared Services Controls & Governance
Department: Exceptions & Matching Management
Reporting To: Senior Manager / Head Digital Exceptions & Matching

Role Purpose

The Manager Digital Matching & Exceptions Management is responsible for overseeing end-to-end reconciliation digital matching and exception management processes across banking products and accounts. The role ensures timely identification and resolution of breaks mitigates operational and financial risk prevents fraud and leakage and strengthens control frameworks through data-driven insights and automation.

Key Responsibilities

Oversee daily and periodic reconciliations across settlement GL suspense and operational accounts.

Manage automated and manual digital matching processes to ensure completeness and accuracy.

Identify investigate and resolve reconciliation breaks including over/under payments and unmatched items.

Monitor exception aging ensure SLA adherence and escalate high-risk or overdue items.

Drive root-cause analysis and corrective actions to prevent recurrence of exceptions.

Ensure timely and accurate settlements by coordinating with Operations Finance and Technology teams.

Prepare exception reports dashboards and MIS for senior management.

Use reconciliation data to generate insights trends and risk indicators.

Support audits by providing reconciliations explanations and remediation evidence.

Identify opportunities for process improvement standardization and automation of reconciliation and matching activities.

Requirements

Experience & Skills

Experience
- Minimum 3 years of experience in reconciliation exception management or financial operations. - Experience within banking shared services or financial services environments. - Exposure to finance accounting and data analysis is preferred.

Skills & Competencies
- Strong knowledge of reconciliations settlements and GL processes. - Experience with reconciliation systems and digital matching tools. - Strong analytical problem-solving and data interpretation skills. - Risk and control mindset with high attention to detail. - Effective stakeholder communication and issue-resolution skills.

Qualifications

Bachelors degree in a business-related field (Finance Accounting Commerce or equivalent).

Professional qualifications in Accounting or Data Analytics are an advantage.

Success Measures

Timely and accurate completion of reconciliations.

Reduction in outstanding and aged exceptions.

Improved digital matching and automation rates.

Strengthened control environment and positive audit outcomes.

High stakeholder satisfaction and effective issue resolution.

Sector: Banking & Financial ServicesFunction: Group Shared Services Controls & GovernanceDepartment: Exceptions & Matching ManagementReporting To: Senior Manager / Head Digital Exceptions & MatchingRole PurposeThe Manager Digital Matching & Exceptions Management is responsible for overseeing end-...