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Experience and Skill Set Requirements: MUST HAVES: 3 years proven experience with Oracle Cloud CX platform and have Implementation & Administration of Oracle Service Cloud including using and extending object manager managing profiles/permissions SSO integration interfaces SLAs workspaces rules reports. 1-3 years proven experience with Customer Portal extensions using MVC widgets custom controllers UI/branding and Agent Browser UI Extensibility using JS/PHP. 1-3 years of demonstrated experience with Integrations using Connect REST Connect Web Services for SOAP Connect PHP API JavaScript integration Add ins. 1-3 years experiences with Security & Governance including SSO configuration role based access secure config/change management. 1-3 years of proven experience with Core languages & data using JavaScript/TypeScript PHP C# SQL HTML CSS and enterprise SDLC/DevOps practices Skill Set Requirements: Core Responsibilities: Configure and customize the OSC Customer Portal and Admin Console. Manage OSC environments (Dev Stage Prod) and support deployment activities. Enhance and maintain PHP MVC backend logic including business rule updates and integrations. Update front-end components using JavaScript jQuery CSS and PHP. Ensure compliance with the Ontario Design System (ODS) and accessibility standards. Implement unit and functional testing; ensure code quality and maintainability. Support role-based access control and privacy-compliant non-production environments. Participate in knowledge transfer and documentation of technical components. Required Skills & Experience: 3 years of proven experience with Full Stack development using Angular React Vue or similar. 13 years working with Oracle Service Cloud or similar cloud platform in Implementation & Administration support for profiles and permissions users setup workspaces rules. 13 years of proven experience in Customer Portal customization using widgets UI updates and Agent Browser UI extensions with JS/PHP. 12 years of demonstrated experience with Integrations using Connect REST/SOAP and Connect PHP API. 12 years proven experience in Reporting & Analytics to build/maintain reports and dashboards. 12 years of experience with Security & Operations to apply secure configuration practices and change processes. 13 years of demonstrated experience with Core stack development using JavaScript PHP HTML/CSS SQL; and enterprise SDLC/DevOps practices. Nice-to-Have Skills: Familiarity with OPS privacy/security processes including PIA and TRA. Experience with legacy code modernization or maintenance. Comfort with writing technical documentation and supporting knowledge transfer. Experience in public-sector digital services or emergency operations workflows. Soft Skills: Strong communication and stakeholder engagement skills. Ability to work independently and collaboratively in a hybrid team environment. Problem-solving mindset with attention to detail. Ability to manage multiple priorities and meet timelines.
IT Services and IT Consulting