Lead AWS DevOps Engineer Amazon Connect, CCaaS Platform

Toronto - Canada

Monthly Salary: CAD 10 - 10

Experience Required: 5years

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Lead AWS DevOps Engineer - Amazon Connect CCaaS Platform

Mostly remote- candidate should be flexible to come to office in Toronto or Waterloo when required.

Candidate must reside and work in Canada in last 5 years consecutively.

Ideal Candidate will also have Eligibility for Reliability Status Clearance last 5 yrs stay in Canada.

Contact centre experience with Amazon Connect or other CCaaS platforms

Knowledge of financial and insurance industries

Key Skills:

Cloud DevOps Amazon Web Service(AWS) Cloud Computing DevOps Continuous Integration and Continuous Delivery (CI/CD)

Experience Required: 8-10

Role and Responsibilities

Lead the implementation of DevOps practices and fully automated CICD pipelines

Collaborate with cross-functional teams to improve software quality and release frequency

Design and maintain automated build test and deployment processes

Support and coach engineers on DevOps tools and practices aligned with standards and policies

Ensure security standards are integrated into all solutions

Troubleshoot and resolve operational issues related to DevOps pipelines

Review and analyze organizational needs and goals to determine future impacts to applications and systems

Stay current with emerging technologies and their potential use at Customer

MUST HAVE Skills

8 years of progressive IT experience with full application development lifecycle

Excellent communication skills able to articulate complex technical concepts to both technical and non-technical stakeholders

Strong analytical skills with a keen eye for detail and the ability to assess alternatives risks and benefits. A passion for continuous improvement and innovation

Strong DevOps background with a focus on security and automation

Hands-on experience with:

O Build and orchestration tools (e.g. Jenkins Maven Gradle Artifactory)

o Source code management tools (e.g. Bitbucket Git Azure DevOps Server)

o Automated deployment tools (e.g. Ansible Chef)

o Containerization (Docker Kubernetes)

o Cloud platforms and services (AWS preferred)

o Scripting languages (e.g. Python Shell Groovy)

o Infrastructure as Code tools (Ansible Terraform)

oSecurity tools (e.g. SonarQube JFrog Xray BurpSuite Synopsys Seeker)

oJava Lambda functions and APIs

Demonstrated ability to collect and interpret DevOps metrics to drive business and technical decisions

Familiarity with AIML applications in cloud environments.

Required Skills:

Experience (Years): 8 Essential Skills: Work with project teams throughout the organization to design implement and manage CDN infrastructure using Akamai to ensure high availability performance and scalability for customer facing applications and business processes. Handle multiple priorities and assignments with excellence and precision. Be a part of a 24/7/365 organization (some after hours support is expected as part of normal on-call rotation). Directly support line of business development teams provide guidance to them on implementation and changes for customer facing applications Develop and maintain security protocols and measures to protect CDN infrastructure from cyber threats. Monitor and analyze network performance identifying and resolving issues to optimize content delivery of critical applications. Collaborate with cross-functional teams to integrate Akamai CDN solutions with existing systems and applications. Collaborate with information security teams to implement DDoS protection strategies and other security measures in the CDN. Provide technical support and guidance to clients and internal teams regarding CDN and security best practices. Work closely with vendor and professional service teams on delivery related activities and strategy. Qualifications: Bachelors degree in Computer Science Information Technology or a related field. OR similar work experience. Strong understanding of network protocols (HTTP/HTTPS DNS TCP/IP). Proven experience as a CDN Engineer or similar role with a strong focus on -depth knowledge of Content Delivery Network technologies including caching load balancing and content optimization. Excellent problem-solving skills and attention to detail. Strong communication and teamwork abilities. Experience supporting 24/7/365 customer facing applications at enterprise scale. Awareness and experience with cybersecurity tools and practices such as firewalls intrusion detection/prevention systems and encryption. Proficiency in scripting and automation (e.g. Python Bash) a plus. Relevant certifications (e.g. CISSP CEH) are a plus but not required.

Lead AWS DevOps Engineer - Amazon Connect CCaaS PlatformMostly remote- candidate should be flexible to come to office in Toronto or Waterloo when required.Candidate must reside and work in Canada in last 5 years consecutively.Ideal Candidate will also have Eligibility for Reliability Status Clearan...