Customer Support & Sales Specialist | AU | WFH

Staff Domain Inc.

Job Location:

National Capital Region - Philippines

Monthly Salary: PHP 45000 - 60000

Experience Required: 3years

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Setup and Location: WFH

Work Schedule: 9:00 AM - 6:00 PM (AEST Victoria) 6:00 AM - 3:00 PM (PH Time)

Employment Type: Full-time

Ready to do work that actually excites you

Our client is the ANZ distributor for some of the worlds most innovative consumer technology brands. We work at the intersection of smart home consumer electronics and emerging tech helping great products find the right customers through thoughtful service strong partnerships and operational excellence.

The Customer Support & Sales Specialist sits at the front line of our customer experience. This role is primarily email-based customer support transitioning into live chat conversations where you will help customers make confident purchase decisions and close sales. You will also provide Level 1 B2B support to retail partners assisting stores with basic product order and process-related enquiries.

What Youll Do

Youll be the kind of person who:

Respond to customer enquiries via email with clarity empathy and speed
Identify buying signals and confidently close sales via live chat and follow-up
Proactively follow up unresolved or high-intent customer enquiries
Encourage and gather customer reviews at appropriate moments
Provide Level 1 B2B support to retail stores including basic product order status and process enquiries
Escalate complex B2B issues to the appropriate internal teams when required
Support light operational tasks using Excel and Word
Follow existing processes while identifying opportunities for improvement over time

Requirements

What You Bring

Were looking for someone who:

Experience in customer service ideally with technology or consumer electronics products
Strong written communication skills for both consumer and retail-facing conversations
Comfort with sales conversations and closing when appropriate
Confidence using technology and learning new systems
Working knowledge of Excel and Word
Service-first mindset with commercial awareness
Ability to manage both B2C and B2B enquiries in a structured professional manner
Exposure to Shopify or related e-commerce platforms that support order management and customer transactions is a strong advantage but not required.
Knowledge of Missive or similar collaborative email/shared inbox tools is beneficial.

Not a Good Fit If You

Are uncomfortable with technology or learning new products
Avoid sales or closing conversations
Require constant direction to stay productive
Struggle with written communication
Prefer a narrow fixed job scope

You must fit the following criteria

Customer Communication (B2C): Clear empathetic confident written communication
Sales Capability: Identifies buying signals and closes naturally
B2B Support Capability: Handles retail store enquiries professionally and escalates effectively
Product & Technology Comfort: Learns and explains consumer technology products confidently
Proactivity & Ownership: Acts without waiting for instruction and grows into responsibility
Operational Capability: Comfortable with Excel Word and light operational tasks
Cultural Fit: Service-first accountable commercially aware

Benefits

Why Youll Love Working Here

HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
Employee Engagement Activities: Year-End Party Family Day Team Building and more!

Required Skills:

What You Bring Were looking for someone who: Experience in customer service ideally with technology or consumer electronics products Strong written communication skills for both consumer and retail-facing conversations Comfort with sales conversations and closing when appropriate Confidence using technology and learning new systems Working knowledge of Excel and Word Service-first mindset with commercial awareness Ability to manage both B2C and B2B enquiries in a structured professional manner Exposure to Shopify or related e-commerce platforms that support order management and customer transactions is a strong advantage but not required. Knowledge of Missive or similar collaborative email/shared inbox tools is beneficial. Not a Good Fit If You Are uncomfortable with technology or learning new products Avoid sales or closing conversations Require constant direction to stay productive Struggle with written communication Prefer a narrow fixed job scope You must fit the following criteria Customer Communication (B2C): Clear empathetic confident written communication Sales Capability: Identifies buying signals and closes naturally B2B Support Capability: Handles retail store enquiries professionally and escalates effectively Product & Technology Comfort: Learns and explains consumer technology products confidently Proactivity & Ownership: Acts without waiting for instruction and grows into responsibility Operational Capability: Comfortable with Excel Word and light operational tasks Cultural Fit: Service-first accountable commercially aware

Setup and Location: WFH Work Schedule: 9:00 AM - 6:00 PM (AEST Victoria) 6:00 AM - 3:00 PM (PH Time)Employment Type: Full-timeReady to do work that actually excites you Our client is the ANZ distributor for some of the worlds most innovative consumer technology brands. We work at the intersection o...