API Integrations Expert
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Toast is driven by building the restaurant platform that helps restaurants adapt take control and get back to what they do best: building the businesses they love.
Bready* to make a change
The API Integrations Expert is an Associate level hourly position that will contribute to the success of the Toast Customer Care Integrations team. As an API Integrations Expert you will assess customer needs manage expectations and respond effectively to resolve escalations quickly. The ideal candidate will be responsible for managing relationships with new and existing partners and customers. You will manage escalated technical and application support requests for customers who are using Toast Integrations and Toast APIs.
About this roll* (Responsibilities)
- Primary support and point of contact for post-integration vendor issues and support for vendors/customers experiencing problems with integrations.
- Accepting direct customer calls quickly identify problems set expectations and resolve whenever possible.
- Perform basic troubleshooting of integration issues by becoming proficient in Toast systems and tools such as Splunk and Postman.
- Present customers and vendors with continuous updates and solutions within our SLAs and document support tickets while also knowing when to appropriately escalate to Senior API Integrations Experts.
- Be the voice of the customer and vendor and collect feedback to drive continuous improvement across all areas including product.
- Relentlessly pursue customer satisfaction every interaction is an opportunity to delight our customers.
Do you have the right ingredients* (Requirements)
- 2 years experience in Customer/Technical Support or a closely related field
- Previous experience working with APIs and Integrations
- Excellent verbal and written communication skills
- Proficient in system troubleshooting and analysis
- Passion for customer and vendor support
- Ability to work scheduled shifts including day evening and weekends
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at puns encouraged but not required
How Toast Uses AI in its Hiring Process
Throughout the hiring process our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking summarization and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.
Diversity Equity and Inclusion is Baked into our Recipe for Success
At Toast our employees are our secret ingredientwhen they thrive we restaurant industry is one of the most diverse and we embrace that diversity with authenticity inclusivity respect and humility. By embedding these principles into our culture and design we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally check out: today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process please contact .
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For roles in the United States it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Key Skills
- Graduate Engineering
- Corporate Risk Management
- Adobe Photoshop
- Big Data
- Clinical
- Asic
About Company
Toast is a restaurant point of sale and management system that helps restaurants improve operations, increase sales and create a better guest experience.
