Service Delivery Manager

Service Delivery Manager Contract Type: Permanent Full Time Location: Bradford Chatham Petersfield or London Working Pattern:Hybrid (couple of days a week in the office). We welcome part-time and flexible arrangements and will aim to match your current flexibility where We OfferWe care about your wellbeing not just your work. Our benefits are designed to support your life your health and your growth:Holidays: 25 days (rising to 30) buy/sell up to 5 days swap up to 4 bank : Up to 10% employer Leave: Enhanced maternity (post-probation) 4 weeks paternity and paid neonatal & carers : Work abroad for up to 20 days a year in approved Leave: Your birthday : 2 paid volunteering : Access to LinkedIn Learning for all Wellbeing: Free Snoop Premium : Self-pay Denplan & optional Private Medical RoleAs a Service Delivery Manager within our team here at Vanquis youll be at the heart of ensuring our IT services meet the evolving needs of the businessacting as the vital link between our customers and the operational IT teams who deliver for them. Youll champion service excellence nurture strong business relationships and embed effective service management practices that keep our technology aligned with organisational priorities. Through your leadership well strengthen operational stability build stakeholder confidence and drive continual service improvements that create meaningful measurable impact across the a Service Delivery Manager you will: Service Management - Ensure IT services consistently meet agreed service levels by driving ITIL best practice across incident problem and change management while monitoring performance and leading continual service improvement initiativesService Transition and Acceptance - Oversee the smooth transition of new or changed services into live operation by validating Service Acceptance Criteria ensuring operational readiness and working closely with project teams to enable an effective handoverBusiness Relationship Management - Act as a trusted partner to business stakeholders by aligning IT services with business objectives maintaining proactive engagement to capture feedback and improvement opportunities and influencing expectations to strengthen relationships across the Continuity - Develop and maintain robust service continuity plans by ensuring effective disaster recovery through regular testing validation and compliance checks and conducting ongoing reviews to optimise continuity and recovery and Compliance - Identify and manage operational risks within service delivery while ensuring full compliance with regulatory security and internal governance and Reporting - Produce clear and insightful service performance reports by tracking KPIs and SLAs highlighting trends and identifying areas for improvement for Improvement - Drive initiatives that elevate service quality and customer satisfaction by benchmarking performance against industry best practices and implementing targeted Were Looking ForProven IT Service Management experience in complex environmentsDemonstrated success in delivering effective service transitions and acceptanceProven ability to build strong business relationships and negotiate with senior stakeholders Experience in service continuity and disaster recovery planningExposure to risk management and compliance frameworksAbility to produce and interpret service performance reportsDemonstrated success in continuous improvement initiativesUnderstanding of budgeting and financial planning for IT servicesExperience within a Financial Services is beneficial Offers are subject to standard background checks (credit fraud and employment references).Who we areAt Vanquis our purpose is simple: to deliver caring banking that helps people make the most of lifes opportunities. Founded in 1880 were now a FTSE All Share specialist bank supporting over 1.7 million UK customers with responsible tailored proud to be certified as a Great Place to Work and recognised by the Financial Times as one of the UKs Best Employers 2025 ranked top 50 nationwide and seventh in Banking & Financial Services. Were also proud signatories of the Armed Forces Covenant actively supporting veterans reservists and military by our values caring for people pulling together finding better ways and getting the right things done were building a workplace where colleagues feel connected valued and empowered. Alongside competitive pay we offer meaningful benefits salary reviews a discretionary bonus scheme and continued invested in your development too. With the right support and hands-on learning youll grow your skills shape your career and realise your We HireWe use AI to help organise applications and surface early matches but all decisions are made by humans. Please apply authentically especially during OpportunitiesVanquis Bank is an Equal Opportunity Employer. We value everyones unique background identity and experience and were committed to a workplace where all colleagues can you need any adjustments or support during the recruitment process please contact and well be happy to help.