Customer Service Associate

Singapore - Singapore

Monthly Salary: SGD 3000 - 4500

Experience Required: 4-5years

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

MAIN DUTIES AND RESPONSIBILITIES TO BE ACCOMPLISHED :

Order & Fulfilment Management

Serve as the primary customer interface for order processing changes and delivery coordination

Ensure timely and accurate processing of customer orders to meet delivery commitments

Coordinate with third-party logistics providers to manage shipments and deliveries

Update delivery commitments on customer portals for new orders reschedules and forecast confirmations

Handle sample requests and customer returns including RMA and credit/debit documentation

Maximize monthly billings by aligning deliveries with customer request dates

Forecasting & Inventory Planning

Lead forecast planning in collaboration with Sales to understand demand trends and backlog status

Translate forecasts into actionable shipment and production plans

Manage customer stocking programs (VMI/SMI Demand Pull) to balance inventory availability and optimization

Monitor supply vs. demand and escalate gaps in inventory or production capacity

Identify and escalate discrepancies between OEM CM and distributor forecasts

Proactively chase missing purchase orders and validate forecasts against actual orders

Cross-Functional Collaboration

Work closely with Sales to support revenue maximization through timely fulfilment and issue resolution

Attend sales reviews to provide data shipping updates and insights on capacity and constraints

Participate in the implementation of customer-related program initiatives and process improvements

Drive backlog management by prioritizing urgent orders and coordinating with factory teams

Process Optimization & Support

Identify opportunities to streamline workflows and reduce manual tasks

Support ad-hoc projects and assignments as directed by the Manager

INTER BU / SBG LIAISONS (Responsibility for transversal activities or cross departmental line : projects programs etc.)

1. Liaise with Manufacturing Units and Material Planners on order acknowledgements and schedule changes.

2. Co-ordinate delivery with Logistics.

3. Liaise with Finance Dept for any account receivable discrepancies.

4. Liaise with IS for customer requirements such as barcoding and EDI.

EDUCATION (Qualifications obtained in the course of formal education and/or training)

Diploma or Degree Holders.

EXPERIENCE & KNOWLEDGE REQUIRED:

5 years of experience working in a customer service and planning function preferably in the electronics industry. Knowledge of inventory management will be an added advantage.

Familiar with MRP/ERP planning system preferably with QAD application. Knowledge of Microsoft Excel and Words application.

Working hours:

Mon to Fri 8:30am to 5:30pm

Required Skills:

Customer Service Associate

Required Education:

degree / diploma

MAIN DUTIES AND RESPONSIBILITIES TO BE ACCOMPLISHED : Order & Fulfilment Management Serve as the primary customer interface for order processing changes and delivery coordination Ensure timely and accurate processing of customer orders to meet delivery commitments Coordinate with third-party logisti...

MAIN DUTIES AND RESPONSIBILITIES TO BE ACCOMPLISHED :

Order & Fulfilment Management

Serve as the primary customer interface for order processing changes and delivery coordination

Ensure timely and accurate processing of customer orders to meet delivery commitments

Coordinate with third-party logistics providers to manage shipments and deliveries

Update delivery commitments on customer portals for new orders reschedules and forecast confirmations

Handle sample requests and customer returns including RMA and credit/debit documentation

Maximize monthly billings by aligning deliveries with customer request dates

Forecasting & Inventory Planning

Lead forecast planning in collaboration with Sales to understand demand trends and backlog status

Translate forecasts into actionable shipment and production plans

Manage customer stocking programs (VMI/SMI Demand Pull) to balance inventory availability and optimization

Monitor supply vs. demand and escalate gaps in inventory or production capacity

Identify and escalate discrepancies between OEM CM and distributor forecasts

Proactively chase missing purchase orders and validate forecasts against actual orders

Cross-Functional Collaboration

Work closely with Sales to support revenue maximization through timely fulfilment and issue resolution

Attend sales reviews to provide data shipping updates and insights on capacity and constraints

Participate in the implementation of customer-related program initiatives and process improvements

Drive backlog management by prioritizing urgent orders and coordinating with factory teams

Process Optimization & Support

Identify opportunities to streamline workflows and reduce manual tasks

Support ad-hoc projects and assignments as directed by the Manager

INTER BU / SBG LIAISONS (Responsibility for transversal activities or cross departmental line : projects programs etc.)

1. Liaise with Manufacturing Units and Material Planners on order acknowledgements and schedule changes.

2. Co-ordinate delivery with Logistics.

3. Liaise with Finance Dept for any account receivable discrepancies.

4. Liaise with IS for customer requirements such as barcoding and EDI.

EDUCATION (Qualifications obtained in the course of formal education and/or training)

Diploma or Degree Holders.

EXPERIENCE & KNOWLEDGE REQUIRED:

5 years of experience working in a customer service and planning function preferably in the electronics industry. Knowledge of inventory management will be an added advantage.

Familiar with MRP/ERP planning system preferably with QAD application. Knowledge of Microsoft Excel and Words application.

Working hours:

Mon to Fri 8:30am to 5:30pm

Required Skills:

Customer Service Associate

Required Education:

degree / diploma