Senior Systems Engineer Self Service Automation

Job Description

The Role

The SaaS Collaboration Platforms (SCP) organization provides a broad set of technology products and services to GM Software & Services. Within SCP the SelfService Automation Tools team manages the enterprise password management platform (1Password) and builds daytwo automation for systems administratorscovering patching release management application restarts password rotations and other intricate orchestrations.

The SelfService Automation Tools team has established a strong portfolio of capabilities that have transformed ITand were just getting started. Were looking for an engaged highenergy engineer with a broad toolset and modern development experience to help carry the team forward toward GMs vision.

You will be a key owner of GMs enterprise credential management and automation capabilities responsible for secure credential storage bestpractice vault management and driving adoption across the enterprise. Youll help manage and integrate the 1Password SaaS platform with GM systems design automation workflows (including AIassisted experiences) and deliver selfservice capabilities that make IT more secure and efficient. Youll also contribute to our security lifecycle by ensuring thirdparty applications and operating systems align to GMs IT Statement of Technical Direction. Youll work with a team of dedicated engineers and help nurture a culture of integrity innovation forwardthinking accountability and inclusivity.

What Youll Do

• Administer and maintain 1Password Enterprise accounts vaults roles and policies.
• Design & build secure scalable microservices and userfriendly frontends for selfservice automation (password management and rotations patching release management app restart automation workflows).
• Integrate 1Password with identity providers to manage user provisioning/deprovisioning.
• Implement AIdriven features and workflow automation to streamline 1Password and broader selfservice capabilities.
• Lead architecture for largescale cloud software systems; set coding standards and best practices.
• Monitor adoption and produce usage/impact reports for leadership; define and track KPIs.
• Ensure reliability and high availability of system and self-service automation capabilities; proactively prevent/mitigate failures.
• Operate with Tier 2/3 support responsibilities: oncall incident management troubleshooting root cause analysis.
• Instrument & observe production systems (logging metrics tracing) and enforce operational excellence.
• Collaborate across IT Security & Compliance product business DevOps and engineering teams.
• Participate in Agile planning; maintain documentation for automation processes and environments.
• Evaluate & recommend new tools/technologies to expand system capabilities and improve developer productivity.
• Mentor junior engineers; provide technical leadership code reviews and guidance.

Your Skills & Abilities (Required Qualifications)

• Bachelors or Masters in Computer Science Software Engineering or related field.
• 7 years of software engineering experience with proficiency in Java and .NET.
• Expertise building endtoend applications on cloud platforms with strong familiarity with Kubernetes and OpenShift.
• Indepth knowledge of microservices architecture and distributed systems.
• Proficiency in fullstack development and CI/CD practices.
• Experience with both relational and nonrelational databases; strong schema design skills.
• Solid grounding in software engineering fundamentals: design patterns data structures algorithms.
• Experience working in Agile environments.
• Excellent verbal/written communication; ability to translate feedback and needs into solutions.
• Creative problemsolving delivering efficient solutions to complex issues.
• Experience with IT Service Management tools (preferably ServiceNow) and integrating automation via orchestration tools.
• Proven ability to troubleshoot complex systems manage incidents and drive root cause analysis.
• Ability to work independently manage multiple priorities and collaborate across teams.
• Active participation in planning code reviews and design discussions; ownership of technical projects endtoend.
• Strong teamwork focus and ability to foster collaboration.

What Will Give You a Competitive Edge (Preferred Qualifications)

• Handson experience with 1Password or other enterprise password management tools.
• 7 years in IT Security Identity Management or Systems Administration.
• Frontend/web: JavaScript HTML/CSS Angular .
• Backend: .NET Core/C# Java/Spring Boot.
• Databases: SQL Postgres.
• Cloud & platform: Kubernetes OpenShift.
• Build & pipelines: Maven Git/GitHub Artifactory; CI/CD pipelines.
• Observability & data: Redis (distributed cache) ELK (logging/analytics).
• API management experience.
• ServiceNow Flow Designer integration experience.
• Strong understanding of security best practices and compliance requirements.
• Familiarity with cloudbased workload automation and hybrid environments.
• Experience with Enterprise Security concepts implementation and compliance.

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one were looking out for your well-beingat work and at homeso you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

Accommodations

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