Applications and Data Administrator

Be a Star at Straz Center for the Performing Arts!

The Applications & Data Manager manages Straz Centers internal applications and data systems ensuring they operate efficiently integrate seamlessly and effectively support cross-departmental workflows. This position plays a vital role in system configuration data governance user support and project management across major platforms such as CRM/ticketing fundraising finance/ERP HRIS and communications systems. This is a high-impact role that works closely with multiple teams to ensure technology supports business processes across the entire organization.

Located in downtown Tampa the 335000 square-foot Straz Center one of the largest performing arts complexes in the country offers a team-based work environment that shows our dedication to the community every day. We reward our full-time employees with a strong benefits package including options for health/dental vision etc. discounted downtown parking food and show discounts plus a generous 403(b) plan and up to 27 days of PTO/Holidays per year.

Essential Functions:

Production Application Management:

• Coordinate with the various departments to configure and customize the production applications.
• Install configure and maintain all Production software including deployment of any updates and patches.
• Manage integrations with other systems. Work on API development and integration with third-party tools as needed.
• Monitor system health and performance identifying and resolving issues promptly.

Application Security and Access Control:

• Enforce security policies and access controls.
• Coordinate with the IT Manager and Human Resources to manage user permissions and roles within the system.

Database Administration and Security:

• Monitor and diagnose database performance issues.
• Conduct annual compliance testing and verification.
• Coordinate backup and recovery strategies of the business applications and databases with the IT Manager.
• Keep data secure by managing accessibility.

Data Governance:

• Responsible for establishing and maintaining robust data governance practices.
• Develop and implement data governance policies standards and procedures.
• Ensure adherence to data quality standards across the organization.
• Assign and manage data stewards responsible for specific data domains.
• Collaborate with business units to define data ownership and accountability.
• Conduct training sessions to promote data governance awareness and best practices.
• Communicate with stakeholders to gather requirements and address concerns.
• Establish and lead an internal standing data governance committee made up of business data stakeholders.

Data Integrity and Validation:

• Work with various departments to establish coordinate and maintain data integrity and validation procedures.
• Determine the correct source of data and designs and make recommendations based on user requirements.
• Ensure all database objects are developed correctly.
• Stay abreast of peer data integrity processes methods and technology tools.
• Place data integrity and validation in the forefront of all work efforts.

Business Intelligence Analytics Data Warehousing and Reporting:

• Create oversee and supervise reports including but not limited to SQL SSRS InfoMaker SySense Power BI.
• Create filter and group BI visualization data.
• Design and develop business analytics schemas.
• Design and maintain the organizations data warehouse.
• Design and develop ETL (Extract Transform Load) processes.
• Oversee supervise develop and optimize data solutions for the benefit of the organization.
• Provide advanced user support.
• Provide updated documentation on the current process/procedures for ongoing maintenance of all production software. Provide training materials and in some instances perform training of all production software as well as coordinate any vendor partner training curriculum for newly implemented production software.

Project Management:

• Coordinate with the Senior Director of IT to maintain project plans and monitor work progress.
• Develop project plans timelines and communications.
• Create and maintain change management standard operating procedures and other technical documentation.
• Communicate with application vendors for technical support issue resolution and updates.
• Oversee any consultants engaged for any respective application and data related projects.

Additional Responsibilities:

• Oversee and supervise the organizations business applications.
• Understanding of and adherence to the change management policies and procedures.
• Provide second tier support for business application users and escalates to vendors as needed.
• Provide end user support testing and training.
• Oversee and supervise the creation of training programs facilitates workshops and vendor coordinated training on business applications including new and updated releases.
• Make recommendations on business application products and improvements.

Supervisory Responsibilities:

• This position has no supervisory responsibility.

Minimum Qualifications (Knowledge Skills and Abilities):

• Experience in developing and optimizing complex data and reporting solutions using relational databases.
• Experience with dashboarding visualization tools.
• Expert-level experience with Microsoft 365 Environment.
• Understanding of APIs SQL ETL processes.
• Experience in supporting multiple users and on-line transaction processing systems.
• Ability to troubleshoot complex application problems and work with support staff to resolve.
• Ability to work on multiple projects simultaneously.
• Must have excellent written and verbal communication skills.
• Self-Starter: ability to work without supervision.
• Strong problem solving and analytical skills.
• Flexibility to work in a 24/7 operational environment to provide rapid respond to system outages and after-hours support.

Certifications:

• Database Administrator or equivalent work experience required.
• CRM Certification or equivalent work experience preferred.

Education and Work Experience:

• Bachelors degree or equivalent experience required.
• 7 years of experience managing enterprise application databases integrations and IT projects.
• Experience leveraging reporting analytics and CRM platforms to drive insights optimize processes and support organizational objectives.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• While performing the duties of this job the employee is regularly required to communicate over the phone. The employee is frequently required to traverse the facility exchange information and operate equipment.
• The employee is occasionally required to move up to 25lbs ascend/descend/work atop ladders move in confined spaces and reach.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• The noise level in the work environment is usually moderate.

Special Conditions of Employment:

• The nature of this job provides for this position to be carried out in working in a hybrid work environment both on site and remotely as determined by the Sr. Director of IT and the VP of Administration.

* As a condition of employment and in compliance with Florida House Bill 531 the candidate(s) selected for this position are required to complete a Level 2 background screening through FLClearinghouse. Please use the following link to view more about the required screening: . Failure to complete the screening or meet the requirements may result in disqualification from consideration.

The David A. Straz Jr. Center for the Performing Arts Inc. is an equal opportunity employer committed to being an inclusive workplace and strongly believes in the importance of having a diverse group of individuals represented. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation age disability gender identity marital or veteran status or any other protected class.

Please visit our website at to learn more about the Straz Center.

Required Experience:

Unclear Seniority