Leisure Receptionist

Chester - UK

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Bespoke Benefits Whats in it for you

We believe that great hospitality can only be delivered by a happy motivated and engaged team; so this is at the heart of our culture and of our Be-Attitude values.

The Role

As a Leisure Receptionist you will be responsible for maximising Gym memberships and Sparevenues in line with the Companys standards providing efficient and courteous service to ensure total guest satisfaction.

The ideal candidate would posses outstanding communication and organisation skills and have the ability to prioritise tasks.

Key Responsibilities of the role:

To be familiar with the days business including arrivals departures and special requests.
Deal with guests promptly upon arrival and departure as per Company Standards for check in and out procedures.
To have a good understanding of the guests requirements when they are checking in or out.

To ensure all cash charge float and till procedures are carried out accordingly.
Demonstrates a working knowledge of all services and facilities of the hotel and local area.
Maximise sales through up-selling using incentives and promotions
Ensure all customer enquiries and requests for bookings are dealt with promptly courteously and efficiently
Ensure prompt resolution of customer complaints
Professionally and competently operates the telephone system in line with both operating and Company Standards.

Requirements of the role:

Excellent Customer service skills to be able to follow standards and to have good organisational skills.
To be able to make decisions in a fast paced environment and to enjoy it
To be able to communicate well to each other and guests
Be able to use a phone and computer system.
Weekend availability

Being Bespoke:

We stand today as the UKs Largest Independent Hotel Group owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name and bespoke by nature. Our properties range from specialist golfing hotels to award-winning spa resorts and chic city centre properties. We pride ourselves on a diverse roster and a unique individualised management style

Required Experience:

Junior IC

Bespoke Benefits Whats in it for youWe believe that great hospitality can only be delivered by a happy motivated and engaged team; so this is at the heart of our culture and of our Be-Attitude values.The RoleAs a Leisure Receptionist you will be responsible for maximising Gym memberships and Spareve...