Production Support Analyst

We are

At Synechron we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechrons progressive technologies and optimization strategies span end-to-end Artificial Intelligence Consulting Digital Cloud & DevOps Data and Software Engineering servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization from Artificial Intelligence and Blockchain to Data Science models Digital Underwriting mobile-first applications and more. Over the last 20 years our company has been honored with multiple employer awards recognizing our commitment to our talented teams. With top clients to boast about Synechron has a global workforce of 16400 and has 60 offices in 20 countries within key global markets.

Our challenge

We are seeking is seeking a Production Support Analyst to support critical data and analytics platforms used across front-office risk and reporting functions. This role sits at the intersection of data operations platform stability and business enablement requiring strong technical troubleshooting skills alongside the ability to partner closely with business and technology stakeholders. The ideal candidate brings hands-on experience supporting ETL pipelines cloud-based data platforms (Databricks Snowflake) and containerized microservices with a strong sense of ownership in a high- availability production environment.

Additional Information*

The base salary for this position will vary based on geography and other accordance with law the base salary for this role if filled within Toronto ON is CAD $80k CAD $90k/year & benefits (see below).

The Role

Responsibilities:

Production & Platform Support

• Provide L2/L3 production support for data platforms and ETL pipelines supporting Capital Markets applications.
• Monitor troubleshoot and resolve issues related to batch jobs data loads and real-time processes.
• Perform log analysis and root-cause investigation across application database and container logs.
• Support cross-platform environments including Linux and Windows systems.

ETL & Data Operations

• Support ETL operations using IBM DataStage including job monitoring reruns and failure analysis.
• Manage and monitor batch scheduling via Control-M ensuring SLA adherence.
• Troubleshoot data quality performance and data availability issues across pipelines.
• Support cloud-native workflows including basic understanding of DAGs and scheduling using Apache Airflow.

Cloud Containers & Databases

• Support Databricks environments from an operational and troubleshooting perspective.
• Provide operational support for Snowflake focusing on query performance data availability
• and issue resolution.
• Support containerized microservices using Docker and Kubernetes.
• Monitor and assist with database performance tuning including SQL query optimization.

Reporting & Business Enablement.

• Support Tableau dashboards (maintenance and end-user support; no development required).
• Work closely with business users to understand issues prioritize incidents and provide timely
• resolutions.
• Translate technical issues into clear business impact assessments and updates. Operational Excellence.
• Participate in incident management root cause analysis (RCA) and post-incident reviews.
• Contribute to runbooks SOPs and operational documentation.
• Identify opportunities to improve monitoring automation and platform stability.

Requirements:

• 57 years of experience in Production Support / Application Support / Data Operations roles.
• Strong hands-on experience with:
• ETL tools preferably IBM DataStage
• SQL (writing troubleshooting and optimizing queries)
• Databricks (operational support)
• Linux OS (required) and Windows environments
• Docker and Kubernetes
• Batch scheduling tools such as Control-M
• Experience supporting Snowflake from an operations/debugging perspective.
• Familiarity with Apache Airflow and cloud-native job orchestration concepts.
• Experience with log analysis monitoring tools and production troubleshooting.
• Strong business acumen and understanding of how data platforms support Capital Markets functions.
• High degree of ownership accountability and critical thinking.
• Ability to work under pressure in a fast-paced high-availability environment.
• Strong communication skills to engage with both technical teams and business stakeholders.

Preferred but not required:

• Experience supporting data platforms within Capital Markets or Investment Banking environments.
• Exposure to cloud platforms (Azure or AWS).
• Prior experience contributing to automation or reliability improvements in production environments.

We offer:

• A multinational organization with 60 offices in 20 countries and the possibility to work abroad.
• 15 days (3 weeks) of paid annual leave plus an additional 10 days of personal leave(floating days and sick days).
• A comprehensive insurance plan including medical dental vision life insurance and long-term disability.
• Flexible hybrid policy.
• RRSP with employers contribution up to 4%.
• A higher education certification policy.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the worlds leading tier-one banks financial institutions and insurance firms.
• A truly diverse fun-loving and global work culture.