NOC Engineer

For us tech has never been about just hardware or software. Its about people. Its our meaningful relationships deep expertise and practical know-how in technology that drive what we do. We put our customers our partners and the environment at the heart of everything we do and our people are the difference that make the difference.

At boxxe we understand we collaborate we simplify we care and we deliver; together we are making tech human.

Your Mission

What youll be doing

• Assist 1^st line through both proactive and reactive escalations.
• Update tickets in an organised efficient and detailed manner and logging time for all work performed.
• Work within defined service level agreements (SLA) for different customers to ensure SLAs are met within thresholds.
• Own and managing tickets for Incidents Problems Changes and others for Managed customers and non-managed devices.
• Escalate tickets to 3^rd line where appropriate following a defined escalation process.
• Maintain documentation of Managed Service Customers
• Required to act as Technical Lead for defined Managed Service Customers
• Be able to adapt your communication style to the audience you are presented with.
• Demonstrate the ability to build cross-departmental relationships (sales managed services)
• Be passionate about the technology that you support.
• Support NOC colleagues across all lines to assist in building a positive team culture and environment of transparent knowledge sharing.
• Have a keen eye for detail and observational skills.
• Be able to work to deadlines.
• Be confident and approachable.

What experience we think youll need

As the NOC Engineer you will need to be outgoing highly organised disciplined and adaptable with excellent communication skills. You must be willing to get stuck in with day-to-day operational tasks and run multiple work streams. Including these people skills your technical requirements will also include:

• Configuration and troubleshooting experience of other Cisco related Security products specifically ASA ISE FirePower and Umbrella (Threat and User Protection Suites) &CCNP Security
• Fortinet Firewalls and Management Applications (FCP desirable)
• Cisco Meraki configuration and troubleshooting
• ITIL/Change management or similar process experience
• Desirable - CCNP Routing and Switching
• Desirable - Configuration and troubleshooting of Cisco Data Centre products
• Desirable - Palo Alto Security configuration and troubleshooting (PCNSE Certification or suitable industry experience)

At boxxe we believe that business should be about more than just profits. Sustainability is a core value. We are committed to reducing our environmental impact encouraging inclusive working environments and trading ethically. Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing our carbon footprint through embracing Work from Anywhere (in the UK) principles minimising travel by using virtual technology and adopting sustainable embraces diversity. As an equal opportunity employer we are committed to building a team that represents a variety of backgrounds perspectives and skills. boxxe does not discriminate based on race religion colour national origin sexual orientation gender identity age marital status veteran status or disability status. All our employment is based on qualification excellence and business need.