Escalation Engineer Software Failure Analysis
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Company Overview
At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.
Department Overview
The Alta Video escalations team handles escalations of complex support issues from the global customer-facing support team to the engineering team and works closely with both to resolve them promptly and effectively to maintain customer satisfaction and improve the products.
Job Description
As a key member of the Engineering Escalations team you will act as the bridge between Global Support and R&D. You are a technical detective who thrives on modelling data and analyzing system metrics to identify emerging patterns before they impact the global market. Working side-by-side with camera R&D you will master our hardware and ensure the most critical customer pains are solved first.
Key Impact:
Root Cause Investigation: Dive deep into system logs and hardware behavior to find the why behind complex failures.
Data & Pattern Recognition: Use data modelling and metrics to proactively identify and solve emerging issues.
The Bridge to R&D: Collaborate in the lab to pinpoint the root of a problem and translate your findings into actionable advice for the field.
Basic Requirements
The Profile
Top Academic Achievement: A degree (Inżynier/Magister) in Mathematics Physics Computer Science or a related high-analysis Engineering discipline.
Academic Record: A proven history of high achievement including a 4.5 GPA and exceptional Matura results in extended-level STEM subjects.
Analytical Problem Solving: A natural drive to deconstruct complex systems and a detectives mindset for finding the root cause of subtle non-obvious failures.
Global Collaborator: Professional fluency in English with the ability to debate technical solutions with international R&D teams.
Technical Foundations
Data Mastery: Familiarity with Python SQL or Google Sheets with a talent for visualizing data to show clear trends.
Hardware & Systems: A tinkerer who understands PC components and enjoys under the hood troubleshooting.
Network Architecture: A solid grasp of how devices communicate (IP addressing DHCP routers and switches).
Bonus Points
Knowledge of Linux IP camera protocols (RTSP) or general camera hardware.
In return for your expertise well support you in this new challenge with coaching & development every step of the way.
Also to reward your work youll get:
Private medical & dental coverage Multisport
Life insurance (two annual income)
Employee Stock Purchase Plan 15% discount for buying Motorolas Stock units
Employee Pension Plan 35 % of the months salary gross which goes to the retirement account
IP Tax Relief (up to 80%)
Yearly salary increase (depends on individual performance)
Yearly bonus (depends on company performance)
Flexible working hours (usually day starts between 7-10)
8 hours working day (30 minutes lunch break included)
Lots of sports activities such as Moto football league Wakeboarding Snowboarding e-gaming league etc.
Access to wellness facilities and integration events
Comfortable work conditions (high-class offices parking space)
Volleyball field and grill place next to the office
Training and broad development opportunities
Motorola Solutions is supporting CSR activities and encourages employees to participate
Travel Requirements
None
Relocation Provided
Domestic
Position Type
ExperiencedReferral Payment Plan
YesCompany
Motorola Solutions Systems Polska Sp.z.o.oEEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.
Required Experience:
IC
Key Skills
- Spring
- .NET
- C/C++
- Go
- React
- OOP
- C#
- Data Structures
- JavaScript
- Software Development
- Java
- Distributed Systems
About Company
Motorola Solutions, Inc., incorporated on March 9, 1973, is a provider of communication infrastructure, devices, accessories, software and services. The Company operates through two segments: Products and Services. It serves global customer base spanning federal, state, county, provin ... View more
