Enquiry Assessment Coordinator

Country: United Kingdom
City:Sheffield
Req ID:517802
Job Type:Full Time
Workplace Type:Onsite
Seniority Level:Not Applicable

At Leviat you can build a future with a lasting legacy.

Help us make great architecture possible. Responsibly and sustainably. For everyone and with everyone. Because were one rich vibrant global network of insight and expertise with c.3000 people at c.60 locations globally we are a global leader in connecting fixing lifting and anchoring technology for the construction industry. Own where your ambition can take you. Youre free to explore and to specialise so make the most of the opportunity. Whatever you want to do youll have the full support of a global business. Learn more about our our business and range of trusted product brands here ().

CRH is the leading provider of building materials solutions that build connect and improve our world. Employing c.75800 people at c.3160 locations in 29 countries CRH has market leadership positions in both North America and in Europe. Without you noticing our products we are everywhere you live work and relax.

Our project portfolio includes some of the most sustainable and cutting-edge building projects around the world. Think of the asphalt on the Silverstone Grand Prix Circuit the Paris Metro Rail project but also the Louis Vuitton Museum in Paris parts of the Burj Khalifa and the Kennedy Space Centre.

Learn more about us through the following Link.

Purpose of the role

The purpose of this role is to manage and coordinate customer enquiries efficiently ensuring accurate information flow highquality service and smooth collaboration across departments

Key tasks & responsibilities

• Triage incoming customer enquiries and route accordingly through the business
• Data inputting of customer enquiries in the CRM system
• Electronic document filing
• Read construction drawings to identify product information
• Liaise with other departments to ensure efficient handling of customer enquiries
• Provide excellent customer service
• Investigate and resolve invoice / delivery queries / customer complaints
• Answer and effectively handle incoming calls
• Generating quotations via email
• Provide PODs from various couriers

Key leadership competencies

• Drives Result
• Cultivates innovation
• Collaboration
• Strategic mindset
• Being resilient
• Decision quality

Key functional competencies and relevant experience

• Accurate Attention to detail
• Computer literate (particularly Microsoft Office and Dynamics CRM)
• Excellent communication skills
• Methodical ability to organise and prioritise tasks
• Ability to work under pressure
• Ability to work as part of a team as well as use own initiative
• Good decision-making skills
• Commitment to achieving team KPIs
• An enthusiastic person with a can-do attitude
• Excellent verbal and written communication skills

Key Stakeholders

• All internal departments external customers and third party influences.

Whats in it for you

• Competitive salary plus bonus
• 25 days annual leave plus statutory bank holidays (plus the option to buy 5 more)
• Westfield health cash plan and 24/7 GP service
• Flexible working
• Free Optical vouchers
• Company pension scheme
• Life assurance
• Discounted products and services via Westfield Rewards
• Access to Employee Assistance Programmes
• Idea scheme including reward vouchers
• Cycle to work scheme plus a bicycle storage area
• Free parking plus EV Charging Points
• And so much more!