ITaaS Manager PH

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

ABOUT THE ROLE:

Our IT Consulting company offers a collaborative and innovative work environment allowing you to make a significant impact on our clients IT practices. The ITAAS Manager will have the opportunity to work with diverse industries and contribute to enhancing the IT service landscape across various organizations. If you are passionate about ITAAS and possess the skills to drive transformation and excellent service we invite you to join our team and embark on a rewarding career journey.

RESPONSIBILITIES:
In this role youll get to...

be responsible for executing the organizations technology strategy. They assess the companys technological needs identify opportunities for improvement and align IT initiatives with overall business goals.
be responsible for identifying opportunities to enhance IT service delivery. Then implement best practices process improvements and automation to increase efficiency and quality ultimately driving better value for the organization.
conduct recurring service ticket report review with assigned accounts and provide analysis of trends and KPIs
serve as the escalation point to resources for ticket and case management on an ongoing basis. Continual review of service tickets and assignments as appropriate based on role and type of work.
conduct scheduling and escalations between engineers technicians client-facing managers and client resources
ensure resources are maximized for each account and hours are only used when necessary
provide assistance with identifying and scheduling service requests that fall outside of the contracted services.
perform root cause analysis of infrastructure problems and develop resolution and prevention plans
maintain familiarity with current and upcoming IT equipment services and other developments
work with the recruitment team to conduct technical interviews and provide feedback when needed
perform other duties as assigned or needed related to the role.

REQUIREMENTS:
On day one well expect you to...

have 10 years of progressive work with at least 3 years of technical leadership experience
possess a Bachelors degree in Computer Science Information Technology or a related field or equivalent industry certification/experience
have proven experience as an ITAAS manager or similar role ideally in an IT consulting firm
have strong knowledge of ITSM frameworks such as ITIL COBIT or ISO 20000
be proficient in implementing and customizing ITSM tools (e.g. ServiceNow BMC Remedy Cherwell etc.)
have experience in leading ITAAS projects and managing client engagements
possess deep understanding of cloud platforms (AWS Azure or GCP) shared infrastructure and data center technologies
have excellent analytical and problem-solving skills with the ability to dissect complex issues
have strong interpersonal and communication skills to engage effectively with clients and internal teams
have great project management skills including organization planning time management and prioritization

LOGISTICS AND CONTRACT TERMS:

have a fully functional and up-to-date computer with which to perform duties
be willing to install next generation end point protection on the computer
be willing to undergo character reference check and submit documents for application processing.
be a current resident of the Philippines and legally able to perform work from there
be willing to work in US Pacific business hours (8am-5pm PST) or during client hours as required
be open to a short-term project-based contract opportunity

NOTE:

This is a remote (work from home) opportunity.

Required Experience:

Manager

ABOUT THE ROLE:Our IT Consulting company offers a collaborative and innovative work environment allowing you to make a significant impact on our clients IT practices. The ITAAS Manager will have the opportunity to work with diverse industries and contribute to enhancing the IT service landscape acro...

ABOUT THE ROLE:

be responsible for executing the organizations technology strategy. They assess the companys technological needs identify opportunities for improvement and align IT initiatives with overall business goals.
be responsible for identifying opportunities to enhance IT service delivery. Then implement best practices process improvements and automation to increase efficiency and quality ultimately driving better value for the organization.
conduct recurring service ticket report review with assigned accounts and provide analysis of trends and KPIs
serve as the escalation point to resources for ticket and case management on an ongoing basis. Continual review of service tickets and assignments as appropriate based on role and type of work.
conduct scheduling and escalations between engineers technicians client-facing managers and client resources
ensure resources are maximized for each account and hours are only used when necessary
provide assistance with identifying and scheduling service requests that fall outside of the contracted services.
perform root cause analysis of infrastructure problems and develop resolution and prevention plans
maintain familiarity with current and upcoming IT equipment services and other developments
work with the recruitment team to conduct technical interviews and provide feedback when needed
perform other duties as assigned or needed related to the role.

REQUIREMENTS:
On day one well expect you to...

have 10 years of progressive work with at least 3 years of technical leadership experience
possess a Bachelors degree in Computer Science Information Technology or a related field or equivalent industry certification/experience
have proven experience as an ITAAS manager or similar role ideally in an IT consulting firm
have strong knowledge of ITSM frameworks such as ITIL COBIT or ISO 20000
be proficient in implementing and customizing ITSM tools (e.g. ServiceNow BMC Remedy Cherwell etc.)
have experience in leading ITAAS projects and managing client engagements
possess deep understanding of cloud platforms (AWS Azure or GCP) shared infrastructure and data center technologies
have excellent analytical and problem-solving skills with the ability to dissect complex issues
have strong interpersonal and communication skills to engage effectively with clients and internal teams
have great project management skills including organization planning time management and prioritization

LOGISTICS AND CONTRACT TERMS:

have a fully functional and up-to-date computer with which to perform duties
be willing to install next generation end point protection on the computer
be willing to undergo character reference check and submit documents for application processing.
be a current resident of the Philippines and legally able to perform work from there
be willing to work in US Pacific business hours (8am-5pm PST) or during client hours as required
be open to a short-term project-based contract opportunity

NOTE:

This is a remote (work from home) opportunity.

Required Experience:

Manager

Key Skills

Restaurant Experience
Customer Service
Employee Evaluation
Management Experience
Math
Employment & Labor Law
Sanitation
Leadership Experience
P&L Management
Mentoring
Supervising Experience
Restaurant Management

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About Company

3GC Group

3GC Group is a transformational Managed Services provider, IT operations consultancy, and infrastructure design and implementor, orchestrated by former CxOs.

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