ITaaS Manager PH
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
ABOUT THE ROLE:
REQUIREMENTS:
We are looking for a leader who can deliver strategic value from day one:
The Strategic ITAAS Consulting Manager is a pivotal leadership role responsible for overseeing the successful delivery and strategic evolution of IT-as-a-Service (ITAAS) offerings to a portfolio of key clients. This role requires a blend of technical expertise advanced financial acumen and exceptional consulting skills to ensure service excellence drive continuous improvement and act as a trusted advisor to senior executives.
RESPONSIBILITIES:
The successful candidate will focus on strategic execution and measurable outcomes including:
- Strategic Roadmapping: Execute the organizations technology and ITAAS strategy assessing client needs identifying transformation opportunities and aligning IT initiatives with overall business goals.
- Service Delivery Excellence: Define and lead opportunities to enhance IT service delivery across client engagements implementing best practices process improvements and automation to increase efficiency quality and business value.
- Performance & Governance: Conduct recurring service ticket report reviews perform advanced analysis of trends and KPIs and utilize these insights to proactively manage service health and resource allocation.
- Leadership & Escalation: Serve as the final escalation point for critical service issues and case management driving timely resolution and conducting root cause analysis of infrastructure problems to develop robust resolution and prevention plans.
- Financial Management: Manage the P&L for assigned ITAAS accounts ensuring resource optimization forecasting costs accurately and providing assistance with identifying and scheduling service requests that fall outside of contracted services.
- Talent Development: Work with the recruitment team to conduct technical interviews provide expert feedback and mentor junior engineering and service management resources.
REQUIREMENTS:
We are looking for a leader who can deliver strategic value from day one:
- Experience: 8 years of progressive experience in IT with at least 5 years in a technical leadership or ITAAS/ITSM Manager role ideally within an IT consulting or managed service provider environment.
- Education: Bachelors degree in Computer Science Information Technology or a related field or equivalent practical experience and certifications.
- ITSM Expertise: Strong knowledge of leading ITSM frameworks such as ITIL (certification highly desired) COBIT or ISO 20000.
- Tool Proficiency: Proven proficiency in implementing customizing and managing enterprise ITSM tools (e.g. ServiceNow BMC Remedy Cherwell JIRA Service Management).
- Consulting Skills: Demonstrated excellence in analytical problem-solving and project management skills including organization planning and prioritization of complex multi-client engagements.
- Leadership: Proven experience in leading significant ITAAS projects and managing high-value client relationships and expectations.
Advanced Senior Skills (Highly Desired)
- Reporting and Presentationexperience: Demonstrated success in building trusted advisor relationships with client stakeholders and influencing IT strategic decisions prioritizations and roadmaps.
- Operational budgeting & Client engagement P&L Tracking:
- Direct experience with P&L responsibilities budget forecasting and leading complex vendor management or IT sourcing contract negotiations.
- Cloud Service Management: Strong architectural understanding of service management and operational best practices across major public cloud providers (AWS Azure GCP).
- Automation Focus: Expertise in leveraging advanced automation AI and orchestration technologies to transform service delivery models.
- Risk & Compliance: Practical experience integrating GRC (Governance Risk and Compliance) requirements (e.g. SOC 2 ISO HIPAA) into service delivery processes.
Logistics & Contract Terms
- Opportunity Type: Short-term project-based contract (specific duration to be determined per engagement).
- Schedule: Must be willing to work during US Pacific timezone (8am - 5pm PT) or during client hours as required.
- Equipment: Must possess a fully functional and up-to-date computer and willing to install necessary next-generation endpoint protection provided by the company.
NOTE:
- This is a remote (work from home) opportunity.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
3GC Group is a transformational Managed Services provider, IT operations consultancy, and infrastructure design and implementor, orchestrated by former CxOs.
