Technical Writer SaaS Product Documentation

Crescendo.ai

Job Location:

National Capital Region - Philippines

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Role Details

Work Arrangement:Hybrid
Contract Duration:Temporary
Work Schedule:Open to shifting schedules (subject to business requirements)
Expected Start Date: ASAP
Location:Metro Manila Philippines

About Us

Crescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleep.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact. Join us at Crescendo and lets build the future of customer experience together.

Welcome to Crescendo. Welcome to whats next.

The Role

Were looking for a skilled Technical Writer to create clear user-friendly help center documentation for a growing B2B SaaS this role youll turn complex product workflows into easy-to-follow articles FAQs and guides that help customers succeed independently.

Youll work closely with product and engineering teams test workflows firsthand and ensure documentation stays accurate as the product evolves. Your work will directly reduce support tickets and improve the customer experience.

What Youll Do:

Write edit and maintain help center articles FAQs and step-by-step guides
Independently explore and test product features to document real user workflows
Translate technical and product requirements into clear customer-friendly language
Update screenshots visuals and references to reflect ongoing product changes
Audit existing documentation to identify gaps inconsistencies or outdated content
Partner with product engineering and support teams to validate accuracy
Ensure documentation follows established style structure and best practices
Support documentation needs for new feature launches and product updates

What We Expect From You:

Proven experience as a technical writer ideally in a B2B SaaS or technology environment.
A strong understanding of software documentation standards and best practices.
Exceptional attention to detail and a passion for creating clear concise content.
The ability to translate complex technical concepts into simple user-friendly language.
Experience with TechSmith products (Camtasia Snagit)

What Youll Get In Return:

Be part of a people-first values-driven organization
Work with innovative global partners and diverse teams
Hybrid working arrangements
Competitive base salary
Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

Care for others: Empathy is a key driver. When people thrive so does the mission.
Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
Take ownership: Bold choices with integrity at the corethats how impact lasts.
Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.

Required Experience:

Senior IC

Role DetailsWork Arrangement:HybridContract Duration:TemporaryWork Schedule:Open to shifting schedules (subject to business requirements)Expected Start Date: ASAPLocation:Metro Manila PhilippinesAbout UsCrescendorepresents peak CX performance in the AI era. We combine world-class outsourcing experti...