LATAM Services Manager Customer Order and Fulfillment (São PauloSP)
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
Job Description
Roles and Responsibilities:
- Lead and manage Customer Order and Fulfillment operations across the LATAM region ensuring end-to-end order execution excellence;
- Oversee the full order lifecycle from order entry to delivery and invoicing ensuring accuracy timeliness and compliance with company policies. Act as the primary point of contact for escalations related to order management service delivery and customer experience in LATAM;
- Drive continuous improvement initiatives to optimize processes reduce cycle times and enhance service quality. Collaborate closely with Sales Supply Chain Logistics Finance and Customer Service teams to ensure seamless cross-functional execution;
- Monitor and analyze key performance indicators (KPIs) service levels and operational metrics; define and implement corrective actions when needed. Ensure compliance with regional regulations trade compliance and internal controls related to order fulfillment and services operations;
- Lead coach and develop regional teams fostering a high-performance and customer-centric culture;
- Support digitalization and system enhancement initiatives related to order management and fulfillment processes.
Required Qualifications:
- Bachelors degree in Business Administration Logistics Supply Chain Engineering or a related field;
- Experience: Previous experience in fulfillment logistics operations or a related area. Experience managing and developing teams including performance management and daily operational leadership;
- Fluency in English is mandatory;
- Spanish is desirable.
Additional Information
Relocation Assistance Provided: No
Required Experience:
Manager
Key Skills
- Electro Mechanical
- Instrument Maintenance
- Adobe Dreamweaver
- Document Control Management
- E-Commerce
About Company
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