Patient Services, Reporting & Analytics Partner

Patient Services Reporting & Analytics Partner

When we put unexpected teams in the same room we unleash bold thinking with the power to encourage life-changing -person working gives us the platform to connect work at pace and challenge perceptions. Thats why we work on average a minimum of three days per week from the office. But that doesnt mean were not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our outstanding and ambitious world.

Introduction to role

Drive a unified data-driven view of the rare disease patient journey to accelerate access elevate experience and optimize Patient Services performance. As the Reporting & Analytics SME you will generate interpret and communicate insights that inform near-term operations and long-term strategyturning disparate data into actions that improve speed to approval adherence and patient/caregiver outcomes.

In this cross-functional role you will partner with Patient Services leadership Marketing Market Access and Field teams to design role- and therapy-specific dashboards KPIs and decision frameworks. You will build analytics products and standardized reporting for benefits verification prior authorization affordability onboarding and persistence; surface payer and site-of-care barriers; and enable proactive compliant interventions.

The ideal candidate brings rare or ultra-rare analytics experience fluency in HIPAA and data privacy and a deep understanding of access dynamics (coverage reimbursement financial navigation site of care distribution). You combine technical rigor with clear storytellingconnecting signals to actionsand thrive in a matrix embedding trusted actionable insights into daily workflows.

Accountabilities

• Build standardized dashboards and adhoc analyses; align on metric definitions for Patient Services Leadership and Marketing in RERT.
• Translate business requirements into technical solutions; own KPI tracking and contribute to business reviews and scorecards.
• Deliver deepdive analyses that generate actionable insights to guide strategy and operations.

• Analyze complex multisource data to map the RERT patient journey identify access barriers and quantify experience drivers.
• Establish track and optimize Patient Services metrics for launches and competitive shifts; identify gaps and pivot tactics as needed.
• Quantify field engagement impact (visits education inservices programs) and link activities to outcomes maintaining privacy.
• Manage analytics demand: triage requests from US commercial partners and proactively surface insights leadership needs.
• Synthesize findings and communicate recommendations clearly to technical and nontechnical stakeholders across all levels.
• Lead a systematic approach to capturing stakeholder requirements and prioritizing standard and adhoc analytics.
• Recommend CRM/process enhancements to support PS initiatives; partner with Business Operations to integrate changes into the Data Warehouse and Data Governance frameworks.
• Ensure data readiness: clean validate and integrate analysisready datasets; conduct data tests and troubleshoot issues under HIPAA and privacy controls.
• Develop automated analytical solutions and intuitive visualizations to improve business outcomes and patient experience.
• Manage analytical projects including external vendors and IT partners; ensure delivery to timeline scope budget and steering committee expectations.
• Operate as the subject matter expert anticipating questions and providing timely decision support to leadership.

Essential Skills/Experience

• Bachelors degree
• 4 years of insights and analytics experience is required
• 2 years of hands-on experience with Python R SAS SQL etc. and dashboard tools such as Qlik PowerBI Tableau etc.
• High proficiency in Microsoft Excel and PowerPoint
• Ability to quickly pick up new systems for information extraction
• Experience working in Hub Patient Services or Commercial pharmaceutical/biotech organizations
• Proficiency in data storytelling
• Strong interpersonal and collaboration skills as well as teamwork abilities
• Strong written and verbal skills
• Ability to quickly focus on critical issues while prioritizing current work
• Ability to manage multiple tasks/assignments to demanding deadlines with minimal supervision
• The duties of this role are generally conducted in an office environment. As is typical of an office-based role employees must be able with or without an accommodation to use a computer; engage in communications via phone video and electronic messaging; engage in problem solving and non-linear thought analysis and dialogue; collaborate with others; maintain general availability during standard business hours.

Desirable Skills/Experience

• Rare disease and/or Endocrinology or Oncology or Patient Services or commercial experience
• Competitive disruption and product launch experience
• Ability to drive innovation automation and continuous improvements in a fast-paced data driven environment
• Working knowledge of statistical models predictive models and data/text mining algorithms
• High degree of creativity and innovation in developing novel approaches processes and methodologies in analyses and reporting
• Understanding of marketplace and economic forces and trends to better support advising on sound business decisions

Great People want to Work with us! Find out why:

• GTAA Top Employer Award for 10 years
• Top 100 Employers Award
• Canadas Most Admired Corporate Culture
• Learn more about working with us in Canada
• View our YouTube channel

Annual base salary for this position ranges from $115693.60 to $151847.85. AstraZeneca is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The range provided in this posting represents an offer pay range used in a majority of situations. The base pay offered will vary depending on multiple individualized factors including the candidates skills and experience job-related knowledge and other specific business and organizational some cases offers outside the range may also be considered to address unique circumstances.

In addition our permanent positions offer an annual Variable Pay Bonus/Short Term Incentive opportunity as well as eligibility to participate in our equity-based long-term incentive program (if applicable to role). Benefits offered for permanent roles include a competitive Flex Benefits & Retirement Savings Program 4 weeks paid vacation and annual Personal Days. Fixed Term Contract/Temporary positions (excluding students) are offered a Contract Benefits Program.

We are using AI as part of the recruitment process.

This advertisement relates to a current vacancy.

At Alexion you will find a collaborative culture that encourages innovation and a diverse environment where your contributions are valued. You will have the opportunity to be at the forefront of rare disease research and make a meaningful difference in patients lives.

Ready to lead and encourage Apply now and take the first step towards a fulfilling career at Alexion AstraZeneca Rare Disease.

#LI-Hybrid

Date Posted

Closing Date

Alexion is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to fostering a culture of belonging where every single person can belong because of their uniqueness. The Company will not make decisions about employment training compensation promotion and other terms and conditions of employment based on race color religion creed or lackthereof sex sexualorientation age ancestry national origin ethnicity citizenship status marital statuspregnancy (including childbirth breastfeeding or related medical conditions) parental status (including adoption or surrogacy) military status protected veteran status disability medical condition gender identity or expression genetic information mental illness or other characteristics protected by law. Alexion provides reasonable accommodations to meet the needs of candidates and employees. To begin aninteractive dialogue with Alexion regarding an accommodation please contact . Alexion participates in E-Verify.