IT Support Analyst OR IT Support Consultant – Extended Technical Support

Qualifications:

IT Support Analyst:

Required Qualifications:

Bachelors degree in an appropriate discipline or an equivalent combination of education and related experience in technical support may also serve to meet these minimum requirements.

Professional support experience (typically 6 months 1 year) using varied technology concepts relating to electronic file storage desktop management networked print services or other applicable technologies.

Experience supporting Windows personal computers and laptops.

Experience supporting printers multi-function devices etc.

Experience supporting personal mobile computing devices (smartphones tablets etc.)

Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.

Demonstrated excellent written and oral communication skills.

Excellent interpersonal customer service and teamwork skills (including with technical peers).

Ablity to routinely move and transport computer equipment up to 50 pounds.

Desirable Qualifications:

Valid US drivers license and ability to meet UI fleet safety requirements.

Experience supporting Apple computers and laptops.

Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console.

Experience managing workstations using Microsoft Endpoint Configuration Manager (MECM) or other desktop management tools and strategies.

General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.

IT Support Consultant:

Required Qualifications:

Bachelors degree in an appropriate discipline or an equivalent combination of education and related experience in technical support may also serve to meet these minimum requirements.

Professional support experience (typically 1-3 years) using varied technology concepts relating to electronic file storage desktop management networked print services or other applicable technologies.

Experience supporting Windows personal computers and laptops.

Experience supporting printers multi-function devices etc.

Experience supporting personal mobile computing devices (smartphones tablets etc.)

Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.

Demonstrated excellent written and oral communication skills.

Excellent interpersonal customer service and teamwork skills (including with technical peers).

Ability to routinely move and transport computer equipment up to 50 pounds.

Desirable Qualifications:

Valid US drivers license and ability to meet UI fleet safety requirements.

Experience supporting Apple computers and laptops.

Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console.

Experience managing workstations using Microsoft Endpoint Configuration Manager (MECM) or other desktop management tools and strategies.

General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.

Application Details:

In order to be considered applicants must upload the following materials and mark them as Relevant File to the submission:

Resume

Cover letter

Information Technology Services will be hiring for one level listed within this requisition depending on the qualifications of the successful finalist.

You must indicate in your cover letter the classification (IT Support Analyst or IT Support Consultant) you wish to be considered for or indicate both. Please see required qualifications above for additional information.

Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

For questions or additional information please contact .

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