Key Skills & Qualifications
Technical Expertise: Deep knowledge of Ivanti platforms ITSM endpoint management security and automation.
ITIL: Strong understanding of ITIL principles and processes.
Problem-Solving: Excellent analytical and troubleshooting skills.
Communication: Ability to communicate effectively with stakeholders and provide training.
Development: Familiarity with scripting (e.g. PowerShell Python) and API integrations
Key Responsibilities
Implementation & Configuration: Deploy configure and customize Ivanti products (e.g. Service Manager Neurons UWM) for various IT needs (Incident Problem Change Security).
Workflow Design: Create and optimize ITIL-compliant workflows dashboards and forms.
Integration: Develop API integrations with other core systems.
Customization: Build custom solutions using scripting and configuration.
Support & Troubleshooting: Provide functional and technical support perform in-depth analysis and resolve complex issues.
Documentation: Create detailed documentation for processes configurations and best practices.
Training: Conduct knowledge transfer and user training for clients and internal staff.
Consultation: Gather requirements analyze client needs and provide technical guidance.
Regards
Mohammed ilyas
PH - or text - or you can share the updated resume at com
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Contract
20 employees
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