Accommodation Operations Officer
Share
Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
- Excellent communication skills manage sensitive situations with composure and maintain a strong studentcentred focus
- Demonstrated highlevel administrative skills with excellent organisation and attention to detail
- Fulltime ongoing position based in Hobart Launceston or Burnie
About the opportunity
The Campus Accommodation Operations Officer plays a key role in supporting a safe vibrant and studentfocused residential community. Working as part of a highperforming customer service and administrative team the role manages core backoffice functions related to student accommodation. This includes handling enquiries applications offers and the full arrival and departure process for residents.
The team also coordinates cleaning and maintenance activities working closely with internal and external partners to ensure facilities are well maintained and student needs remain central. They support the administration of both the National Rental Affordability Scheme (NRAS) and the Universitys PurposeBuilt Student Accommodation (PBSA) Agreement.
What youll do:
- Respond to enquiries and provide advice on matters related to accommodation or guidance.
- Provide exceptional service and participate in the marketing and promotion of Accommodation activities and services.
- Process student residential applications and accommodation offers Australian Maritime College industry bookings and conference and casual bookings catering requests and undertake room inspections in accordance with Campus Accommodation policy and procedures.
- Provide administrative assistance with the gathering recording and reporting of NRAS tenant income eligibility and other information required to meet the reporting requirements of the NRAS scheme.
- Undertake liaison with residents and provide support to the Residential Communities Team in resident interactions and pastoral care activities referring concerns as appropriate.
- Independently coordinate tenancy lifecycle processes including processing and managing residential applications rents and payments keys and access and ensuring all residential agreements are verified and consistent with the Universitys rental policies and requirements.
What were looking for:
- Demonstrated organisational skills including the ability to prioritise tasks and meet deadlines both as an individual and as a member of a team.
- Proven ability to act independently within established guidelines exercising discretion sound judgement and impartiality.
- Well-developed written and verbal communication skills and a strong commitment to excellent customer service.
- Demonstrated commitment to continuous learning improvement and multi-skilling with an ability to adapt to changes in work methods and the working environment.
- Experienced in the use of computerised administrative systems including word processing (preferably Microsoft Word) spreadsheets database operations email and internet.
Salary details
Appointment to this role will be at HEO 5 and will have a total remuneration package of up to $105665 comprising base salary within the range of $80869 to $90312 plus 17% superannuation.
How to Apply
- This vacancy is being advertised internally only in the first instance to current staff.
- In submitting your application you acknowledge you have/intend to discuss your interest in this vacancy with your current manager and understand they may need to be contacted confidentially by the hiring manager as part of the assessment of your application.
- To apply online please provide your CV and 1-2-page cover letter outlining your interest in the role skills capabilities and experience. You do not need to separately address the success profile.
- For further information about this position please contact Dan Elvin Head of Accommodation Operations
- Please visit for our guide to applying and details on the recruitment process.
- Please refer to the attached Position Description Below for full details.
Position Description - Campus Accommodation Operations Officer (502207).pdf
The University of Tasmania acknowledges the Palawa/Pakana and Gadigal/Wangal people as the traditional custodians of the land sea and waters of the areas upon which we live and work. We recognise their valuable contributions and deep connection to country and pay respect to Elders past and present.
As part of our commitment to a safe and inclusive workplace employment history and police checks may be conducted as part of the selection process.
To be eligible for this position you are required to hold Australian or New Zealand Citizenship permanent residency or a valid visa that enables you to fulfil the requirements of this role.
Required Experience:
Unclear Seniority
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
