Quality Manager, Content Quality
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Job Location:
Arlington, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
As part of Technical Content Experience Content Strategy organization we seek a strategic thinker with a passion for content and a history of seeking novel solutions to thorny challenges. The Quality Manager develops quality standards and implements governance mechanisms to ensure consistency across thousands of pages of content in an AI-first content creation and management environment. They drive cross-functional collaboration across content creators content strategists product managers and engineers.
A successful candidate comfortably blends editorial experience with program management skills. They enthusiastically champion style tone voice and quality. However they dont let the granular distract from the big picture. They rely on and data-driven improvements to ensure alignment to business objectives. They excel at change management and effective communications. They thrive in ambiguity. This role requires exceptional written and oral communication skills strong interpersonal skills and excellent judgment.
Key job responsibilities
Design and implement AI-powered quality assurance frameworks for content evaluation and improvement
Develop and optimize agent-based workflows for content quality management
Drive automation strategy identifying opportunities to streamline manual processes while maintaining editorial excellence
Monitor and analyze AI-generated content quality providing feedback for system improvement and testing new features
Develop maintain and optimize quality guidelines best practices and operating procedures for AI systems
Lead cross-functional integration collaborating with engineering content creators and strategists to implement effective quality solutions
Track and analyze quality metrics across AI and human-generated content providing data-driven recommendations for improvements
Measure ROI and customer impact of quality initiatives identifying trends and patterns in quality data
About the team
Technical Content Experience Content Strategy exists to ensure every piece of AWS technical content delivers a predictable high-quality experience that is aligned to customer needs and business outcomes. We achieve this through rapidly prototyping new content ideas setting quality standards and processes to maintain consistency designing consistent content patterns and evolving our AWS technical content strategy based on data and customer feedback.
- 3 years of editor content strategist technical writer or content developer experience
- Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units
- Experience using English communication skills both written and verbal to foster seamless interaction with stakeholders at all levels
- Experience as a technical editor or writer of technical documentation working with style guides
- Experience implementing change management successfully transitioning programs into large-scale operations
- Experience using data and metrics to drive improvements
- Strong understanding of the content lifecycle
- Proficiency with AI-powered content systems intelligent agents and quality assurance tools
- Strong program manager skills with demonstrated experience leading business process improvements to drive content quality improvements
- Understanding of prompt engineering and AI/ML documentation standards
- Experience with machine learning natural language processing and AI model training
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at VA Arlington - 71500.00 - 125200.00 USD annually
USA WA Seattle - 80200.00 - 125200.00 USD annually
Required Experience:
Manager
Key Skills
- APQP
- Quality Assurance
- ISO 9001
- Lean Six Sigma
- PPAP
- Root cause Analysis
- ISO 13485
- Quality Systems
- Quality Control
- Quality Management
- As9100
- Manufacturing
About Company
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