Director of User Services Management Information Systems Supervisor 2

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

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Job Description

Job Summary:

The Saint Paul College Information Technology department is dedicated to meeting the evolving educational needs of our community by fostering knowledge skills and values in a supportive environment. We are committed to inclusive excellence and preparing all students and employees for success. Effective communication and collaboration within a diverse community are essential for this this capacity the Director is responsible not only for leading the Information Technology Services Service Desk but also for championing a culture of collaboration and mutual support across all team members within the department. The Director ensures that every team member regardless of their specific function actively contributes to the departments overall success. It is imperative that all staff work together harmoniously avoiding friction both within the team and in interactions with college stakeholders. Additionally the Director must ensure that all departmental activities and initiatives are aligned with and support the institutions strategic plans and priorities. By doing so the Director helps drive the colleges mission forward and ensures that technology services are a key enabler of institutional success

Job Duties:

• Lead manage and supervise assigned technology services team members fostering a collaborative and inclusive environment.

• Lead manage and supervise campus technology service and support areas to ensure high levels of availability efficiency customer satisfaction and cross-functional collaboration.

• Support project management across Network Services and Service Desk by developing and leading technical services projects that streamline enhance and implement new services processes and proceduresalways in alignment with institutional strategic plans and fostering cross-team collaboration

• Manage budgets and assist the CIO with overall technology and information services budgetary planning implementation and administration ensuring fiscal responsibility and alignment with institutional priorities.

• Oversee various IT-related communications for accurate timely and clear information disbursement ensuring all messaging supports collaboration and institutional goals.

• Contribute as a lead member in planning and implementing campus strategic goals particularly those related to technology and ensure all departmental activities are aligned with the institutions mission and initiatives.

Salary Range:

The salary range for this position is $37.90 - $65.25 hourly.

Minimum Qualifications

• Three years experience managing and delivering complex technology projects

• Experience leading a technology services team fostering a culture of collaboration mutual support and shared success across all department members.

• Demonstrates effective communication skills with internal and external stakeholders on technical and project-related information.

• Experience providing timely and efficient technology services to students faculty and staff.

• Knowledge of information technology functions including service desk operations hardware/software support instructional technology and IT service management tools.

• Ability to manage and resolve conflicts constructively maintaining a harmonious work environment and preventing friction within the team or with college stakeholders.

• Experience in budget planning resource allocation and procurement.

Preferred Qualification

• Masters degree from an accredited college or university in computer science information technology management or a related field demonstrating advanced knowledge and leadership preparation.

• ITIL certification and proven experience implementing ITSM best practices including the development and standardization of processes and procedures that elevate organizational maturity (e.g. moving from ad hoc to defined and managed practices).

• Demonstrated ability to design implement and continuously improve service level agreements (SLAs) and key performance indicators (KPIs) using metrics surveys and reporting to drive accountability and service excellence.

• Experience supporting and optimizing learning management systems (such as Desire2Learn Brightspace)a variety of audio-visual and multimedia equipment and processes or other advanced instructional technologies ensuring robust standardized and scalable solutions for the academic environment.

• Significant experience with budget development and management purchasing processes and vendor relations ensuring technology investments are strategic cost-effective and aligned with institutional priorities.

• Demonstrated ability to lead organizational change initiatives using established frameworks such as Kotters 8-Step Change Model fostering buy-in communication and sustainable adoption of new processes and technologies.

• Demonstrating a proven track record of resolving conflicts constructively to maintain a harmonious high-performing team environment and collaborating with diverse teams to achieve organizational goals.

Other Requirements

All resumes must clearly address the Required Qualifications asstatedabove. If your skills match the required skill for this position the department may contact you. Reference checks will be conducted for all finalists. This may include a review of documentation related to job performance and education and contact with the finalist current and/orpreviousemployers. Applicant mustbe authorized towork for any employer in the United States. We are unable to sponsorship or take over sponsorship of employment visa at our institution. The successful candidate under U.S. Citizenship and Immigration Services regulations must be able to accept work in the U.S. by the day employment begins.

Work Shift (Hours / Days of work)

Monday - Friday 8:00 AM - 4:30 PM

Telework (Yes/No)

Some telework opportunities may be available after 6 months for this position

About

Saint Paul College wasestablishedin 1910and we are proud tobehonoring education for more than a century.SPC-Quick Facts. Saint Paul College is committed to supporting diversity in all of its forms. Applicantsrepresentingdiverse backgrounds are encouraged to apply. We are an equal opportunity affirmative action employer andencouragesapplication from underrepresented groups. Recognized asaBeyond the Yellow Ribbonemployer offering support for veteran and military students. A memberof the Minnesota StateColleges andUniversities system.

Benefits Information:

At Minnesota State we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays Vacation Time Sick Time six weeks of Paid Parental Leave low cost medical and dental insurance with low deductibles ($250 - $1500) a Pension Plan 457(b) and 403(b) retirement plans and other retirement investment options pre-tax medical and dental expense (with roll-over option) and dependent care accounts employer paid life insurance short and long term disability as well as professional development and a tuition waiver program for employees and their dependents etc. We promote the health and well-being of our employees and take work/life balance seriously.

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