Training Manager, Marketing In House

We Put the World on Vacation

Go Put the World on Vacation

At Wyndham Destinations our mission is simple: to put the world on vacation. With nearly 15000 passionate diverse and innovative associates worldwide we are shaping the future of the timeshare industry by doing things never done before. Every day presents an opportunity to learn lead and influence a global businessall while delivering exceptional vacation experiences.

Position Summary

The In-House Marketing Manager is responsible for the direct leadership performance and development of the In-House Marketing/Concierge team. This role ensures strong tour flow optimal conversion of resort occupancy and an exceptional owner and guest experience. The Manager partners closely with Resort Operations In-House Sales Front-Line Sales and Corporate/Regional Marketing leadership to execute strategic marketing initiatives and achieve business goals.

A critical component of this role includes training coaching and developing marketing talent to ensure consistent performance professionalism and brand alignment.

Essential Duties and Responsibilities:

Leadership & Team Management

• Directly supervise Concierge/Marketing staff including interviewing hiring onboarding and training new employees.

• Plan assign and direct daily work activities to ensure coverage productivity and service standards.

• Conduct performance evaluations provide ongoing coaching motivate team members and administer rewards or corrective action when necessary (including conflict resolution and termination).

• Lead by example modeling professionalism ethical behavior and a guest-first mindset.

Training & Development

• Design implement and oversee initial and ongoing training programs for In-House Marketing Coordinators and Concierge staff.

• Ensure team members are fully trained on:

  • Wyndham products ownership benefits and brand standards

  • Tour flow booking processes and tour qualification criteria

  • Owner engagement objection handling and customer service excellence

  • Compliance standards policies and marketing program guidelines

• Conduct regular skill-building sessions role-playing exercises and performance coaching to improve penetration rates show factors and overall productivity.

• Partner with Sales Leadership and Corporate Training teams to align training initiatives with current sales strategies and marketing programs.

• Identify development opportunities and create action plans to support career growth and internal advancement.

Operational & Reporting Responsibilities

• Resolve issues related to tour statuses bookings coding discrepancies and system errors.

• Order and maintain departmental supplies including collateral materials uniforms and promotional items.

• Maintain copies of invitations daily tour manifests and supporting documentation for reference and audits.

• Run and analyze daily operational reports including but not limited to:

  • Daily Arrival Report

  • Daily In-House Report

  • Five-Year Owner Arrival Report

• Prepare and submit daily and weekly performance reports (e.g. show factors penetration rates) in accordance with corporate deadlines.

• Compile and analyze performance data for each Marketing Coordinator to identify trends strengths and areas for improvement.

• Prepare additional reports as requested by upper management.

Cross-Functional Collaboration

• Coordinate with In-House and Front-Line Sales Management regarding tour availability seat allocation and anticipated tour flow.

• Ensure all pertinent Marketing/Concierge information is communicated clearly and timely to internal partners.

• Collaborate with Sales Leadership on new or updated marketing programs booking rules and gifting policies to ensure smooth execution.

• Submit employee payroll accurately and on time.

Additional Responsibilities

• Perform other related duties as assigned to support business objectives and operational excellence.

Education and Experience Requirements

• Bachelors degree or coursework in Business Administration or a related field or equivalent professional experience.

• Minimum of 2 years of management experience in marketing.

• 23 years of Wyndham Marketing experience preferred.

Skills and Abilities

• Excellent verbal and written communication skills with a consistently high level of professionalism.

• Proven ability to coach counsel motivate and develop direct reports.

• Strong customer service skills including the ability to professionally manage and resolve owner concerns.

• Ability to multi-task effectively in a fast-paced performance-driven environment.

• Strong negotiation and problem-solving skills.

• Working knowledge of marketing databases and reporting systems.

• Detail-oriented accurate and highly organized.

• Ability to recruit train and retain high-performing marketing talent.

• Ability to carry out responsibilities in compliance with company policies and applicable laws.

A World of Inclusion

Hospitality is at the heart of everything we do at Wyndham Destinations. We are proud to foster an inclusive workplace that values diversity respect and collaboration across cultures and communities.

Wyndham Destinations is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristic. If you require a reasonable accommodation during the application or recruiting process please email including the position title and location.

How Youll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position paid time off parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel Leisure Co. Here youll find an inclusive environment where we deliver excellence and take time to have fun celebrate together and support one another. Were always looking ahead to whats next and how we can strengthen our business its neighboring communities and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to including the title and location of the position for which you are applying.