Site Support Assistant

We are currently looking for a Site Support Assistantto join our Facilities & Laboratories Services Functionwithin the Corporate group.

This is a full-timeopportunity on a permanent basis. This role will be based onsite at 10 South Colonnade Canary Wharf London E14 4PU.Please be aware that this role can only be worked in the UK and not overseas.

Who are we

The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices underpinned by science and research.

Infrastructure and Laboratory Services (I&LS) are part of the Corporate Division and provide engineering and specialist staff to deliver a safe working environment for staff particularly in our specialist scientific facilities. They support the Agency work by having clear funded programmes to maintain the infrastructure facilities and equipment as well as money to invest in unique scientific facilities and a centralised support process to where appropriate deliver efficiencies savings and value for money.

The Division has three departments:

• Facilities & Laboratory Services day to day running & support of sites laboratories and other specialised facilities security catering cleaning waste and 10SC liaison for 10th Floor

• Engineering Management of engineeringly complex buildings and infrastructure adhering to critical health and safety requirements and responding to alarms 24/7

• Specialist Project & Programme Management of the Capital programme by providing Project Management / project engineering as required for: building alterations lab refurbs including high containment acquisition installation and commissioning of new plant equipment and digital IT and special programmes

Whats the role

This role provides essential site support activities to both sites assisting and/or deputising for the Site Support Co-ordinator as required. The post holder will largely work on their own initiative organising their tasks and prioritises own workload to accommodate unpredicted events with limited guidance from the line manager i.e. the post holder is managed not supervised. The role is seen as a valued and essential customer facing role at 10SC and is part of the delivery of science at NIBSC.

Key responsibilities:

• As the main point of contact for both sites services providing support to the Agency and ILS teams either via Government Property Agency (GPA) Government Hubs Team (GHT) or ILS. Responsible for ensuring all enquiries both verbal and via the FLS inbox are dealt with in a timely manner to provide excellent Facilities support to all agency sites.

• Collate log and track a wide range of site data in spreadsheets and by other means to provide meaningful data analysis and information across all sites. Responsible for processing documenting and tracking all services requests for the Agency.

• Stores and goods in stock checking and stock control including procurement of consumables chemicals and other materials to maintain stock levels at all times for use by the Agency and by Science Research and Innovation (SR&I).

• Delivering all goods equipment and materials to the SR&I laboratories in a timely manner and to the correct sites ensuring critical temperature sensitive goods are delivered within the tight deadlines dealing with any issues and ensuring the cold chain is maintained.

• Operation of various specialist equipment and systems / services including Baler Forklift Truck Compactor Site Wide Gas Systems and Manifolds to ensure the site is kept clear of waste and other items and laboratory gases are available for use at all times.

• Ensuring the safe effective and efficient use of the Site Wide Storage facility and hazardous chemical waste processes including access and documentation.

• Maintain good relationships with supply companies for goods and equipment through good communications as well as liaising with Agency staff at all levels to deal with issues and problems that arise investigating and resolving such issues such as supply issues or invoice queries or booking and tracking of outgoing courier deliveries.

Who are we looking for

Oursuccessful candidatewill demonstrate the following:

• Delivering at Pace

• Managing a quality service

• Communicating and Influencing

• Leadership

• Making Effective Decisions

Person Specification:

Method of assessment:AApplication IInterview

Behaviour Criteria:

• Delivering at Pace (A)

• Managing a quality service (A)

• Communicating and Influencing (A I)

• Leadership (A I)

• Making Effective Decisions (A I)

Experience Criteria:

• Understanding a wide range of commercial and inventory software systems and use of industrial equipment. (A I)

• Experience and understanding of working in facilities based environment.(A I)

Technical Criteria:

• A good standard of education including English and Maths with knowledge of stock management or equivalent relevant experience (A I)

• Qualified / knowledge of use MS Office software such as Word and Excel as well as finance & procurement software systems and databases (A I)

Strengths Criteria

• Service Focussed (I)

• Organiser (I)

If you would like to find out more about this fantastic opportunity please read our Job Description and Person Specification!

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The selection process:

We use the Civil Service Success Profiles to assess our candidatesfind out more here.

• Online application form including questions based on theBehaviour Experience and Technical Success Profiles.Please ensure all application questions are completed in full; your application may not be considered if any responses are left blank. Our applications are CV blind and our Hiring Managers will not be able to access your CV when reviewing your application.

• Interview which can include questions based on theBehaviour Experience Technical and Strengths Success Profiles.

In the instance that we receive a high number of applications we will hold an initial sift based on the lead criteria:Managing a quality service.

Applicants are assessed on whether they meet any mandatory requirements as well as the necessary skills and experience for the role. Applications are scored based on the competency-based answers provided- ensure you have read these thoroughly and allowsufficienttime. You can view the competencies for this role in the job description.

Use of AI in Job Applications

Artificial Intelligence can be a useful tool to support your application however all examples and statements provided must be truthful factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others or generated by artificial intelligence as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see ourcandidate guidancefor more information on appropriate and inappropriate use.

If you require any disability related adjustments at any point during the process please contact as soon as possible.

Closing date:05 February 2026

Shortlisting date: 13 February 2026

Interview date:23 and 24 February 2026 (Interviews will take place either face to face or via MS Teams details will be confirmed after shortlist)

If you need assistance applying for this role or have any other questionsplease contact

Candidates will be subject to UK immigration requirements as well as Civil Service nationality information on whether you are able to apply is availablehere.

Successful candidates must pass a disclosure and barring security check as well as animal rights and pro-life activism checks. People working with government assets must completebasic personnel security standard checks.

Certain roles within the MHRA will require post holders to have vaccinations and in some circumstances routine health surveillance. These roles include:

• Laboratory-based roles working directly with known pathogens

• Maintenance roles particularly those required to work in laboratory settings

• Roles that involve visiting other establishments where vaccination is required

• Roles required to travel overseas where specific vaccination may be required.

Applicants who are successful at interview will be as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Any move to the MHRA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes including Tax-Free Childcare. Determine your eligibilityhere.

Individuals appointed on level transfer will retain their existing salary and are responsible for ensuring they fully understand the financial implications of any potential move and the impact (if any) on their terms. If an individual is in any doubt they should seek clarification before accepting a job offer.

Staff joining on promotion will receive up to a 10% increase of their current basic salary or the pay band minimum whichever is the greater.

The individual will not retain any allowances paid by the former department/Agency unless there are special circumstances such as a reserved right to those allowances on transfer.

Successful candidates may be subject to annual Occupational Health reviews dependent on role requirements. If you have any queries please contact.

In accordance with the Civil Service Commissioners Recruitment Principles our recruitment and selection processes are underpinned by the requirement of selection for appointmenton the basis ofmerit by a fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint in the first instance you should contact the MHRA Recruitment Team at.

If you are not satisfied with the response you receive you can contact the Civil Service Commission at:

Civil Service Commission

Room G/8

1Horse Guards Road

London

SW1A 2HQ