Senior Engineer (Infrastructure Management Services)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseyas best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained strong double-digit growth over the past several years and is backed by Insight Venture Partners ) a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000 Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions go to and for more information on Kaseyas culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.
- Performserver monitoring and troubleshootingfor allActive Directory components and roles including:
- DNS DHCP
- Remote Desktop Services (RDS)
- DFS Replication (DFSR)
- Active Directory Replication
- Group Policy Objects (GPOs)
- Triage and resolveserver performance monitoring alerts including CPU memory disk and service-level issues.
- Identify analyze and resolvedisk space issues including:
- Drive/disk capacity monitoring
- Disk and storage resizing/expansion
- Coordination with storage teams when required
- ManageWindows patching activities including:
- Troubleshooting patch failures
- ApplyingCumulative Updates (CU)for Microsoft Exchange
- PerformingWindows Server version upgrades
- Plan and executepatching of virtual machineshosted inHyper-V clustering environments ensuring minimal service disruption.
- Monitor and troubleshootbackup jobs ensuring backup success and data integrity.
- Actively participate inDisaster Recovery (DR)operations including:
- Restoration activities
- DR testing and drills
- Validation and documentation of recovery procedures
- Provide hands-on troubleshooting and support forvirtualization platforms including:
- Hyper-V / Hypervisor environments
- VMware infrastructure
- Manage and troubleshootantivirus and security applications addressing alerts policy issues and performance impact.
- Applybasic networking knowledgeto troubleshoot infrastructure issues including:
- IP addressing DNS resolution and routing basics
- Network connectivity and firewall-related coordination
- Document incidents resolutions and standard operating procedures (SOPs).
- Strong experience inWindows Server administrationandActive Directory services
- Hands-on expertise inserver monitoring and alert triage
- Solid knowledge ofdisk/storage managementin Windows environments
- In-depth understanding ofWindows patch managementandExchange CU updates
- Experience withHyper-V clusteringand virtual machine management
- Practical experience inbackup solutions and disaster recovery
- Working knowledge ofvirtualization platforms (Hyper-V / VMware)
- Experience supportingAV and endpoint security tools
- Basic but solid understanding ofnetworking concepts
- Strong troubleshooting analytical and communication skills
- Certifications such asMCSE MCSA VMware Azure or equivalent
- Experience inenterprise or managed services environments
- Exposure toITIL processes(Incident Problem Change Management)
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.
Required Experience:
Senior IC
Key Skills
- Active Directory
- Customer Service
- End user
- Access Points
- Deskside Support
- Windows
- SCCM
- Troubleshoot
- User Accounts
- Desktop
- PC
- Backup
- Setup
- hardware
- Technical Support
About Company
Kaseya's IT Complete is an integrated and cost-effective platform to manage everything in IT and security.
