Senior Director, Manufacturing planning & Customer Service

The Opportunity

Techo-Bloc has built a strong high-performing Customer Experience and Planning organization with engaged teams trusted leadership and a service model that supports our continued growth across North America.

Its an opportunity to step into a strong foundation and scale whats next

Role Snapshot

• Scope:  9 cutting-edge manufacturing facilities 13 distribution centers across North America
• Responsibility: Demand Production & Distribution Planning Customer Service
• Team: 30 employees across North America
• Direct reports : 2 experienced Senior Managers overseeing teams KPIs
• Focus: Strengthening the end-to-end customer promise (order-to-delivery)
• Location: Saint-Hubert (HQ-based leadership)

Why Customer Experience & Planning Together

We believe something simple: Customer experience is built upstream.

Customers experience one promise availability delivery communication reliability.
This role ensures Techo-Bloc can confidently commit and deliver at scale.

What Youll Own

You are accountable for the full order-to-delivery experience including:

• End-to-end planning visibility and delivery reliability
• Forecast alignment across plants distribution and customer needs
• Service standards and customer experience performance
• Technology enablement through Microsoft D365 automation and AI
• Leadership development and organizational scalability

What Youll Do

1. Lead Planning Excellence

• Oversee Demand Production and Distribution Planning rhythms
• Improve forecast accuracy service levels and operational predictability

2. Scale the Customer Promise

• Strengthen service excellence through proactive consistent support
• Ensure customers have clear visibility into timelines and delivery expectations

3. Advance Technology & Modernization

• Continue unlocking D365 capabilities across planning and service workflows
• Introduce practical automation and AI tools that accelerate execution

4. Develop Leaders & High-Performing Teams

• Mentor senior leaders and support succession across the organization
• Foster accountability collaboration and continuous improvement

5. Drive Performance

• Own KPIs: service levels throughput forecast accuracy productivity
• Own the S&OP cadence driving alignment and execution across Sales Operations Supply Chain and Finance.

What Success Looks Like

• Planning creates visibility reliability and confidence
• Customers experience fast clear proactive service
• Teams remain empowered aligned and high-performing
• Technology accelerates execution without disruption
• Customer Experience remains a competitive advantage as Techo-Bloc grows

Qualifications :

• 10 years senior leadership in manufacturing planning supply chain and/or customer operations
• Proven success leading enterprise-scale operational organizations
• Strong people leadership and change execution
• Bilingual English / French required (English is required to serve our customers and suppliers based in the USA & outside QC) 
• Bachelors degree required
• 10% travel across North America

Additional Information :

What We Offer

• High-impact role reporting directly to the EVP
• Strong foundation strong team strong momentum
• Competitive compensation and benefits
• A true succession opportunity to scale a world-class organization

Remote Work :

No

Employment Type :

Full-time