Multi Channel Quality Expert Reviewer

Location: Dublin City Centre Onsite

Start Date: 13 March 2026

Salary: 37333 per annum

Contract: Permanent

Hours: Full-time 40 hours/week fully flexible across MonSun 08:0019:00

Training: 4 weeks onsite in Dublin

About the Role

We are looking for meticulous proactive and culturally aware Multi Channel Quality Expert Reviewers to join our Dublin City Centre team. This is a unique opportunity to work in a high-impact role supporting global content and risk operations for one of the worlds leading technology companies. You will be key in ensuring quality accuracy and adherence to policy across complex workflows in content moderation ID verification and escalations.

This is a fully onsite role in Dublin requiring focus and collaboration in a dynamic fast-paced environment.

Please note: No holiday or time-off requests will be approved within the first 8 weeks to allow for comprehensive training.

Key Responsibilities

As a Multi Channel Quality Expert Reviewer you will:

1. Support Global Operations Workflows:

• Review and assess content moderation cases including:

  • Credible threats of violence or organized crime

  • Self-harm or suicide promotion

  • Fraud theft vandalism poaching or sale of restricted goods

  • Privacy violations impersonation or misrepresentation

  • Hate speech bullying phishing spam malware

  • Child exploitation nudity pornography sexual solicitation

• Conduct ID verification and access flow checks.

• Handle escalations according to policy and workflow standards.

2. Collaborate with Specialized Operations Teams:

• Support content moderation for HERO (viral/meme content) and DOI (Dangerous Organizations) workflows.

• Apply cultural and regional awareness to ensure nuanced policy decisions.

3. Ensure Excellence in Quality:

• Follow global policy guidelines with precision and attention to detail.

• Provide feedback and insights to improve operational workflows.

Who Were Looking For

We value individuals who demonstrate:

• Process Excellence: Commitment to doing things well and continuous improvement.

• Collaboration: Team players who thrive in a group environment.

• Communication: Clear confident and concise verbal and written skills.

• Emotional Intelligence: Empathy kindness and interpersonal awareness.

• Open-Mindedness: Receptive to new ideas and different ways of thinking.

• Critical Thinking: Logical thoughtful decision-making skills.

• Solution Orientation: Forward-thinking mindset focused on resolving challenges.

• Entrepreneurship: Self-driven ownership mentality and willingness to take initiative.

Language Requirement: Native or fluent German excellent written and spoken skills.

What We Offer

• Comprehensive healthcare insurance

• Death in service coverage

• Annual leave: 20 days 10 bank holidays

• Pension plan: 4% contribution

• Performance bonuses (non-contractual role dependent)

Background Checks

Applicants must successfully complete:

• Right to work verification

• Criminal record check

• Credit check

• Any other relevant checks