Assistant Spa Manager
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
The Assistant Spa Manager supports the Spa Manager in the daily operation and leadership of the spa. This role is highly hands-on and guest-facing ensuring service standards are upheld team members are supported and operations run smoothly throughout each shift. The Assistant Spa Manager acts as Manager on Duty in the spa when needed and plays a key role in staff supervision scheduling support and guest experience execution.
This is a full-time position with an annual salary of $90000 per year.
DUTIES AND RESPONSIBILITIES
Support daily spa operations ensuring all services and facilities meet brand and service standards
Act as Manager on Duty during assigned shifts overseeing flow guest needs and team performance
Assist with scheduling timekeeping and shift coverage adjustments
Ensure opening and closing procedures are properly executed
Greet guests and ensure a warm seamless spa experience
Address guest concerns promptly and professionally escalating as needed
Support VIP guest experiences and special requests in coordination with leadership
Monitor guest feedback and assist in implementing service improvements
Supervise spa reception attendants and therapists during service
Assist with training onboarding and coaching of new team members
Reinforce service standards grooming and professionalism
Support performance documentation and corrective action as directed
Assist with inventory tracking supply ordering and retail restocking
Support daily reporting booking oversight and revenue tracking
Ensure compliance with licensing safety and operational procedures
Communicate operational updates to Spa Manager and cross-functional partners
Qualifications :
23 years of experience in spa wellness or luxury hospitality operations
Supervisory or leadership experience preferred
Strong guest service and service recovery skills
Familiarity with spa booking systems and POS platforms
Knowledge of spa treatments and wellness offerings
SKILLS
Polished guest-facing presence
Strong multitasking and organizational abilities
Team-oriented leadership style
Calm and solutions-focused under pressure
Attention to detail and consistency in execution
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Endure various physical movements throughout the work areas
Ability to move safely in uneven terrain or in confined spaces
Remain active constantly moving or prolonged periods sitting at a desk and working on a computer throughout work shift
Medium Work: Exerting up to 40 pounds of force occasionally and/or 20 pounds of force frequently and/or up to 10 pounds of constantly moving objects may occasionally lift and/or move up to 25 pounds
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Customer Service
- Hotel Experience
- Organizational skills
- Hospitality Experience
- Computer Skills
- Management Experience
- Millennium
- Dermal Fillers
- Front Desk
- Esthetic Laser Treatment
- Leadership Experience
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
