Director of Operations
Share
Job Location:
Grand Rapids, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Operations Director
ABOUT THE OPPORTUNITY:
The Director of Operations leads the Distribution Center and related teams by driving a highperformance customerfirst culture focused on quality productivity innovation and continuous improvement in a light manufacturing setting. The role is responsible for optimizing operational processes overseeing vendor relationships ensuring accurate inventory management and championing Six Sigma principles within the distribution center engraving printing and quality.
Essential Functions:
Operations and Manufacturing Leadership:
- Provides direct oversight leadership and support to the Distribution Center including the areas of production engraving and quality.
- Establishes a team culture that enhances quality output and productivity drives innovation rewards curiosity promotes recognition and appreciation embraces learning drives accountability and always maintains a customer-first mindset.
- Collaborates with brand leaders to elevate customer experience drive program effectiveness and increase customer retention while meeting and exceeding operational objectives and KPIs.
- Partners with sourcing to develop and maintain relationships with key vendors and suppliers manage inventory and drive quality assurance.
- Engages in bi-weekly 1:1s for coaching development and feedback with each direct report.
- Reviews and executes Master Service Agreements with operational vendors.
- Drives a culture of operational excellence through training scheduling workforce utilization automation documentation and ongoing process improvement.
- Institution and adherence to Six Sigma leadership and operational execution.
Brand Leadership:
- Contributes to the strategic vision and growth of the brand.
- Participates in daily huddles monthly deep dives and quarterly strategy meetings.
- Represents the voice of the customer operations and supply chain network in brand management conversations.
- Becomes an expert in ones knowledge of RecogNation s and Baudville Brands product and service offerings.
- Maintains a high level of professionalism in daily interactions with customers co-workers superiors and team members.
Experience:
- 5 years leading cross-functional teams in a manufacturing environment that prioritizes safety and quality.
- Manufacturing experience in the production of finished goods.
- Preferred experience in CNC engraving production printing or 3D printing.
Key Measures of Success:
- Reduction of product waste by 10% from the prior year.
- 15% reduction in reprints & returns attributed to quality.
- SLA for Amazon is 99% compliant.
- Inventory counts are accurate and products are organized through Six Sigma principles.
- Distribution center analytics are reviewed calibrated and optimized every 180 days.
REQUIREMENTS
Education | Bachelors degree in Business Administration Communications or Supply Chain Management. |
Experience | 7 years of management experience with exposure to customer service manufacturing operations supply chain and communications is preferred. Prior project management experience preferred. Six Sigma certification |
Physical Demands | Must be able to work in an office and a production environment. Requires a combination of sustained attentiveness and computer operation as well as standing and completing production activities for prolonged periods of time. Push/ pull up to 50 lbs. daily. Forklift and hand jack certified or able to within 30 days. Punctual and regular on-site presence. Additional hours required during the busy season and as needed. |
Confidentiality | Must be able to work with confidential financial records in a professional manner. |
Initiative | Must be a self-starter and driven individual. Must be able to make independent decisions quickly and handle a heavy workload at times. Must take complete ownership of ones and the teams results and effectiveness. |
Skills/Abilities | Able to maintain good stable working relationships. Strong organizational and time management skills required. Must be deadline-oriented. Ability to handle stressful situations. Ability to define problems collect data establish facts and draw valid conclusions. Requires strong attention to detail. |
Interpersonal Communications | Must have a professional and helpful manner. Must have excellent verbal written and listening skills. Must be able to interact with various people at all levels of the organization and external contacts. Ability to communicate clearly and concisely; graciously deal with all types of customers. Work harmoniously and effectively with others. |
Supervision | 7 years of management experience is required. The position is responsible for leading directing and evaluating the work of others. |
Our Winning Culture Offers
- A world-class work environment:
- West Michigans 101 Best and Brightest Companies to Work for 18 times
- National Best & Brightest winner for 13 consecutive years
- 101 Best & Brightest in Wellness winner 12 times
- 6-time Great Place to Work Certified. ( compensation commensurate with experience including annual salary and discretionary bonus
- Stability of a privately held employee-focused business with 41 years of rich and diverse history
- Medical Dental Vision Life Long-Term Disability and Short-Term Disability
- Company-sponsored 401K with vested match
- Paid Parental Leave
- Peer group of proven winners ready to embrace the same and grow our successful business to new levels.
At Baudville Brands we offer a challenging but rewarding work environment where employees respect and recognize each other. We are dedicated to workforce diversity and a drug- and smoke-free workplace. Baudville Brands is an Equal Opportunity Employer and does not discriminate on the basis of age gender race religion color national origin marital status genetic information height weight sexual orientation gender identity veteran status disability or any other protected characteristic. We welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview process a great one please let us know.
Required Experience:
Director
Key Skills
- Risk Management
- Negiotiation
- Operational management
- Smartsheets
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Financial Planning
About Company
Baudville Brands is a collection of companies working together to help you make the most of every employee engagement opportunity—from beginning to end!
