Executive Director

Pewaukee, WI - USA

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

The mission of The Waters is To create a sense of community where everyone THRIVES.

We recognize that every team member is a direct reflection of The Waters. Attracting and investing in professional caring and compassionate team members is essential to our mission. We want our team members to feel inspired and to THRIVE just as our residents do.

Why The Waters

Developer Owner and Operator
Full array of benefits (medical dental vision) available the first of the month following the date of hire
Company paid Short and Long Term Disability
Company provided HSA contribution PLUS matching dollars
Healthy Savings and Rewards Programs
Behavioral and Mental Health Resources
Generous PTO Policy-Available for use on day 1
401K Match Automatically fully vested

Position Summary & Primary Responsibilities:

The Executive Director plans organizes and directs the day to day business operations of the community. This
position has accountability for budgeting and financial management as well as all community business and
hospitality services including customer relations concierge food and beverage active life health and
wellbeing and environmental services. Together they ensure seamless integration of gracious living hospitality
and a commitment to unsurpassed holistic care and wellbeing.

The Executive Director is responsible for providing exceptional customer service utilizing courtesy dignity and
respect in all of the following responsibilities:

Leads implements sustains and rewards a culture of wellbeing teamwork and respect for residents
and team members
Along with the home office and community leadership teams hires retains and leads a team of health
care hospitality and business team members
Along with leaders from other Waters communities works closely with corporate operations to develop
and implement streamlined and consistent processes across the enterprise
Manages community budget including labor standards and community level expenses understands and
manages profit-loss statements maximizes revenues and manages expenses
Along with the Senior Living Consultant ensures revenue and occupancy goals are achieved
Supports the Director of Health and Wellbeing in financial human resources and customer service areas
Works closely with food and beverage leadership to ensure high quality and exceptional customer
service and ambience in our restaurant and café
Addresses escalated resident or guest complaints to ensure the highest level of customer service
Works with other community leaders to coordinate and manage special events
Along with other leaders manages and carries out inspections of community/services ensures
compliance with licensing laws health and safety and other statutory regulations
Ensures effective security systems and regular testing of emergency procedures for the community in
partnership with the Environmental Services Manager
Assists in creating an environment that fosters professional growth and achievement and participates in
ongoing training and development necessary for successful performance
Perform other duties as assigned

Education & Experience
Currently licensed as an Licensed Assisted Living Director or ability to obtain
Bachelors degree in health care hospitality services finance or related field preferred
Minimum of three years of relevant experience in customer-oriented leadership
Previous experience in senior services preferred

Knowledge Skills & Abilities

Possess compassion for and commitment to hospitality and service in elderly care
Demonstrated ability to manage budgets profit and loss statements maximize revenue and manage
expenses
Commitment to customer service and team member/ resident wellbeing
Strong leadership and management skills including effective relationship building business acumen and
communication
Must exhibit a high degree of initiative and creativity strong judgment and professional ethics
Strong organizational skills with experience in negotiating and working toward mutually beneficial
solutions
Strong interpersonal skills with the ability to communicate effectively with a wide range of people and
bring a positive attitude enthusiasm and energy to the role
Ability to remain calm and direct in stressful situations
Ability to adapt resources and meet the needs of the situation
Highly proficient using Microsoft Office
Ability to analyze and communicate financial information in a concise professional manner

The Waters is an equal opportunity employer proudly committed to a diverse workforce. The Waters participates in E-Verify.

Required Experience:

Director

The mission of The Waters is To create a sense of community where everyone THRIVES.We recognize that every team member is a direct reflection of The Waters. Attracting and investing in professional caring and compassionate team members is essential to our mission. We want our team members to feel in...

The mission of The Waters is To create a sense of community where everyone THRIVES.

Why The Waters

Developer Owner and Operator
Full array of benefits (medical dental vision) available the first of the month following the date of hire
Company paid Short and Long Term Disability
Company provided HSA contribution PLUS matching dollars
Healthy Savings and Rewards Programs
Behavioral and Mental Health Resources
Generous PTO Policy-Available for use on day 1
401K Match Automatically fully vested

Position Summary & Primary Responsibilities:

The Executive Director is responsible for providing exceptional customer service utilizing courtesy dignity and
respect in all of the following responsibilities:

Leads implements sustains and rewards a culture of wellbeing teamwork and respect for residents
and team members
Along with the home office and community leadership teams hires retains and leads a team of health
care hospitality and business team members
Along with leaders from other Waters communities works closely with corporate operations to develop
and implement streamlined and consistent processes across the enterprise
Manages community budget including labor standards and community level expenses understands and
manages profit-loss statements maximizes revenues and manages expenses
Along with the Senior Living Consultant ensures revenue and occupancy goals are achieved
Supports the Director of Health and Wellbeing in financial human resources and customer service areas
Works closely with food and beverage leadership to ensure high quality and exceptional customer
service and ambience in our restaurant and café
Addresses escalated resident or guest complaints to ensure the highest level of customer service
Works with other community leaders to coordinate and manage special events
Along with other leaders manages and carries out inspections of community/services ensures
compliance with licensing laws health and safety and other statutory regulations
Ensures effective security systems and regular testing of emergency procedures for the community in
partnership with the Environmental Services Manager
Assists in creating an environment that fosters professional growth and achievement and participates in
ongoing training and development necessary for successful performance
Perform other duties as assigned

Education & Experience
Currently licensed as an Licensed Assisted Living Director or ability to obtain
Bachelors degree in health care hospitality services finance or related field preferred
Minimum of three years of relevant experience in customer-oriented leadership
Previous experience in senior services preferred

Knowledge Skills & Abilities

Possess compassion for and commitment to hospitality and service in elderly care
Demonstrated ability to manage budgets profit and loss statements maximize revenue and manage
expenses
Commitment to customer service and team member/ resident wellbeing
Strong leadership and management skills including effective relationship building business acumen and
communication
Must exhibit a high degree of initiative and creativity strong judgment and professional ethics
Strong organizational skills with experience in negotiating and working toward mutually beneficial
solutions
Strong interpersonal skills with the ability to communicate effectively with a wide range of people and
bring a positive attitude enthusiasm and energy to the role
Ability to remain calm and direct in stressful situations
Ability to adapt resources and meet the needs of the situation
Highly proficient using Microsoft Office
Ability to analyze and communicate financial information in a concise professional manner