Enrollment and Operations Specialist

Jacksonville, FL - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Classification Title:	Academic Program Specialist III
Classification Minimum Requirements:	Masters degree and three years of relevant experience; or an equivalent combination of education and experience.
Job Description:	ABOUT UF JACKSONVILLE The University of Florida is expanding its statewide presence with the development of UF Jacksonville a new graduate-focused campus designed to advance educational opportunity fuel regional workforce development and strengthen UFs impact across Northeast Florida. Offering graduate programs across engineering computer science AI business law design and health-related fields UF Jacksonville is building a modern student-centered environment that emphasizes hands-on learning industry collaboration and meaningful engagement with the Jacksonville community. As the campus grows UF Jacksonville is developing a comprehensive operational infrastructure to support academic programs student services community-facing events and the day-to-day activities that shape the campus experience. This role is central to that mission. ABOUT THE POSITION This position will be located at 801 W. Bay Street in Jacksonville FL. It is a full-time role with a standard work schedule of Monday through Friday 8:00 a.m. to 5:00 p.m. Occasional evening or weekend hours may be required to support student-facing events orientations or special campus activities. Flexibility is expected during peak enrollment periods and major campus events. Admissions & Student Services This position supports the full admissions and student engagement lifecycle by tracking prospective student inquiries applications and interactions within CRM systems such as Slate and Salesforce. Responsibilities include ensuring accurate data entry timely follow-up and proactive outreach aligned with recruitment goals as well as monitoring applicant progress to identify opportunities for intervention personalized communication or additional support throughout the admissions cycle. The role assists with creating updating and distributing student-centered communications including email campaigns informational materials event invitations application reminders and follow-up messaging. The position also coordinates closely with program faculty and admissions teams in both Jacksonville and Gainesville to ensure consistency in messaging timelines requirements and student support. Additional responsibilities include managing calendars student appointments advising referrals and communication logs to support seamless coordination for both prospective and current students. The role maintains organized and accurate student documentation in compliance with university standards FERPA regulations and data privacy requirements and provides responsive knowledgeable assistance to students seeking information about programs processes deadlines campus resources or next steps. Operational Coordination The position supports daily campus operations by assisting with scheduling spaces coordinating room reservations maintaining space utilization records and managing building access and security protocols such as badge activations and access lists. It also monitors physical spaces to ensure readiness for daily use coordinating with facilities custodial services and IT support to resolve issues and maintain a professional campus environment. This role assists in planning coordinating and executing a wide range of student-facing events including orientations workshops information sessions advising activities networking receptions and graduation ceremonies. Responsibilities may include logistics planning communications materials preparation vendor coordination staffing and on-site support. The position serves as a point of coordination with internal and external partners such as facilities management technology support catering print services and vendors to meet operational needs and resolve issues efficiently. It also helps maintain an organized campus environment by monitoring supplies managing inventories and placing orders to ensure materials are available for daily operations and events. Administration Reporting & Data Management The role prepares updates and analyzes regular and ad hoc reports related to recruitment pipelines application volume yield trends student engagement event participation and other enrollment or operational metrics. It ensures accuracy and consistency in data reporting and assists with developing dashboards or summaries to support leadership planning and decision-making. The position also develops and maintains operational materials such as process guides standard operating procedures checklists communication templates and workflows to support consistent and efficient service delivery. It maintains strict confidentiality and ensures compliance with all applicable university state and federal regulations including FERPA and data privacy standards while contributing to continuous improvement efforts by identifying opportunities to streamline processes strengthen recordkeeping enhance student engagement and support campus growth. Performs other duties as assigned to support the mission and strategic priorities of UF Jacksonville.
Expected Salary:	$70000
Preferred:	Proficiency in Microsoft Office. Experience supporting admissions enrollment management student services or academic program operations within a higher education environment. Proficiency with CRM systems (e.g. Slate Salesforce) data dashboards or reporting tools; strong comfort working with structured data and tracking workflows. Demonstrated ability to manage multiple priorities coordinate logistics and maintain a high level of accuracy and attention to detail. Strong written and verbal communication skills with experience preparing student communications reports or event materials. Ability to exercise sound judgment maintain confidentiality and work independently while contributing effectively to a collaborative team environment. A service-oriented mindset centered on supporting students and contributing to a welcoming professional campus environment. Adaptability and comfort working in a developing campus setting where processes evolve and improvements are continuously implemented. Ability to work and maintain effective working relationships with others; to understand interpret and apply applicable rules regulations policies and procedures; to effectively communicate in writing and orally; to complete work according to scheduled deadlines; to work with limited supervision; to utilize problem solving techniques and to work independently.
Special Instructions to Applicants:	In order to be considered you must upload your cover letter and resume. Application must be submitted by 11:55 p.m. (ET) of the posting end date.
Health Assessment Required:	No

Required Experience:

Classification Title:Academic Program Specialist IIIClassification Minimum Requirements:Masters degree and three years of relevant experience; or an equivalent combination of education and experience.Job Description: ABOUT UF JACKSONVILLEThe University of Florida is expanding its statewide presence ...

Classification Title:	Academic Program Specialist III
Classification Minimum Requirements:	Masters degree and three years of relevant experience; or an equivalent combination of education and experience.
Job Description:	ABOUT UF JACKSONVILLE The University of Florida is expanding its statewide presence with the development of UF Jacksonville a new graduate-focused campus designed to advance educational opportunity fuel regional workforce development and strengthen UFs impact across Northeast Florida. Offering graduate programs across engineering computer science AI business law design and health-related fields UF Jacksonville is building a modern student-centered environment that emphasizes hands-on learning industry collaboration and meaningful engagement with the Jacksonville community. As the campus grows UF Jacksonville is developing a comprehensive operational infrastructure to support academic programs student services community-facing events and the day-to-day activities that shape the campus experience. This role is central to that mission. ABOUT THE POSITION This position will be located at 801 W. Bay Street in Jacksonville FL. It is a full-time role with a standard work schedule of Monday through Friday 8:00 a.m. to 5:00 p.m. Occasional evening or weekend hours may be required to support student-facing events orientations or special campus activities. Flexibility is expected during peak enrollment periods and major campus events. Admissions & Student Services This position supports the full admissions and student engagement lifecycle by tracking prospective student inquiries applications and interactions within CRM systems such as Slate and Salesforce. Responsibilities include ensuring accurate data entry timely follow-up and proactive outreach aligned with recruitment goals as well as monitoring applicant progress to identify opportunities for intervention personalized communication or additional support throughout the admissions cycle. The role assists with creating updating and distributing student-centered communications including email campaigns informational materials event invitations application reminders and follow-up messaging. The position also coordinates closely with program faculty and admissions teams in both Jacksonville and Gainesville to ensure consistency in messaging timelines requirements and student support. Additional responsibilities include managing calendars student appointments advising referrals and communication logs to support seamless coordination for both prospective and current students. The role maintains organized and accurate student documentation in compliance with university standards FERPA regulations and data privacy requirements and provides responsive knowledgeable assistance to students seeking information about programs processes deadlines campus resources or next steps. Operational Coordination The position supports daily campus operations by assisting with scheduling spaces coordinating room reservations maintaining space utilization records and managing building access and security protocols such as badge activations and access lists. It also monitors physical spaces to ensure readiness for daily use coordinating with facilities custodial services and IT support to resolve issues and maintain a professional campus environment. This role assists in planning coordinating and executing a wide range of student-facing events including orientations workshops information sessions advising activities networking receptions and graduation ceremonies. Responsibilities may include logistics planning communications materials preparation vendor coordination staffing and on-site support. The position serves as a point of coordination with internal and external partners such as facilities management technology support catering print services and vendors to meet operational needs and resolve issues efficiently. It also helps maintain an organized campus environment by monitoring supplies managing inventories and placing orders to ensure materials are available for daily operations and events. Administration Reporting & Data Management The role prepares updates and analyzes regular and ad hoc reports related to recruitment pipelines application volume yield trends student engagement event participation and other enrollment or operational metrics. It ensures accuracy and consistency in data reporting and assists with developing dashboards or summaries to support leadership planning and decision-making. The position also develops and maintains operational materials such as process guides standard operating procedures checklists communication templates and workflows to support consistent and efficient service delivery. It maintains strict confidentiality and ensures compliance with all applicable university state and federal regulations including FERPA and data privacy standards while contributing to continuous improvement efforts by identifying opportunities to streamline processes strengthen recordkeeping enhance student engagement and support campus growth. Performs other duties as assigned to support the mission and strategic priorities of UF Jacksonville.
Expected Salary:	$70000
Preferred:	Proficiency in Microsoft Office. Experience supporting admissions enrollment management student services or academic program operations within a higher education environment. Proficiency with CRM systems (e.g. Slate Salesforce) data dashboards or reporting tools; strong comfort working with structured data and tracking workflows. Demonstrated ability to manage multiple priorities coordinate logistics and maintain a high level of accuracy and attention to detail. Strong written and verbal communication skills with experience preparing student communications reports or event materials. Ability to exercise sound judgment maintain confidentiality and work independently while contributing effectively to a collaborative team environment. A service-oriented mindset centered on supporting students and contributing to a welcoming professional campus environment. Adaptability and comfort working in a developing campus setting where processes evolve and improvements are continuously implemented. Ability to work and maintain effective working relationships with others; to understand interpret and apply applicable rules regulations policies and procedures; to effectively communicate in writing and orally; to complete work according to scheduled deadlines; to work with limited supervision; to utilize problem solving techniques and to work independently.
Special Instructions to Applicants:	In order to be considered you must upload your cover letter and resume. Application must be submitted by 11:55 p.m. (ET) of the posting end date.
Health Assessment Required:	No