EOE/AA/Disabled/Veterans
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS! -No two days or two hotels are the same but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness positivity and drive to achieve our common goal. To share the light and warmth of hospitality. With amazing training resources and support from both managers and colleagues there is always an opportunity to develop and grow.
The salary for this role is between 28000 & 30000 a year DOE
A WORLD OF REWARDS
Grow your Career!
Personal Developmentprogrammes designed to support you at every step of your career
A chance to make a differencethrough our Corporate Responsibility programmes Find out what and how we are doing ()
Team Member Travel Program:discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
High street discounts:with Perks at Work
Holiday:28 daysincluding bank holidays (increasing yearly to up to 33 days)
Discounted dental and health cover
Discounted Taxiwhen public transports stop running
Short Term accommodationto support your relocation from other area of the UK
Guest Experience Day1 night stay with dinner and breakfastafter successfully passing probation
Modern and inclusiveTeam Members areas
The scope of the role is all of the Managed & Leased Hotels in the HAFS (Hilton Accounting & Financial Services) model in the UK & Ireland.
The role will be part of a team of Functional SME (Subject Matter Experts) Specialists operating at a single location in the UK.
The Income Auditor will be responsible for ensuring that the hotel-retained activities in these Towers are performed in line with timeliness and quality SLA & KPI targets. The role will assist to resolve transactional queries where necessary.
The Income Auditor will also partner with the HAFS team and Hotel Operations to identify & implement process improvements for the Tower and the role will be targeted with driving improvements in KPI performance and reducing exception-handling for the Hotel teams involved in the RA Tower processes.
The current operations involve a considerable amount of reactive transactional firefighting and this role will be tasked with driving process improvements & reducing Hotel query handling in RA Tower for all Hotels in scope.
Collating checking and analysing spreadsheet data
Examining financial control systems and creating simplified walkthrough guides to promote understanding across Hotel Portfolio
Identifying if and where processes are not working as they should and advising on changes to be made
Liaising with managerial staff and presenting findings and recommendations
Ensuring procedures policies legislation and regulations are correctly followed and complied with
Training Hotels with new processes assisting in procedural adherences with implementation of best practices to ensure compliancy at all times
Act as an advisory role to recommend risk aversion measures
Working with a process improvement mind-set
Adaptable to an every changing environment and skill-set at Hotel Level with the ability to communicate at all levels.
EVERY JOB MAKES THE STAY.
At Hilton It Matters Where You Stay but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job theres an extraordinary person working to make each Stay magical. Thats why at Hilton Every Job Makes the Stay.
Find out more about all our brands and hotels -Hilton Brands Global Hospitality Company
Required Experience:
IC
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.