AV Support Engineer

London - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Overview

An established and fast-growing AV systems integration business is seeking an AV Support Engineer to join its expanding Service department in Central London.

This is an excellent opportunity for an experienced AV engineer who wants more than just reactive service work. The department is growing and this role offers genuine scope to influence processes support junior engineers and progress into leadership as the team develops.

The business delivers high-quality AV solutions across corporate healthcare hospitality retail and commercial environments with projects ranging from bespoke installations to large-scale rollouts.

The Role

You will be a key point of contact for clients requiring technical AV support taking ownership of fault-finding maintenance visits and system optimisation across multiple commercial contracts.

This position sits at the core of a developing service division offering the opportunity to contribute to the structure standards and growth of the department.

Diagnosing and resolving AV system issues (audio video control and networking)
Delivering planned preventative maintenance visits and producing detailed service reports
Liaising with manufacturers and distributors on escalated technical issues
Providing professional client-facing support and maintaining strong working relationships
Feeding back site insights to design and engineering teams
Supporting the development of service processes and documentation
Contributing to service contract growth and renewals
Mentoring junior engineers as the team expands

As the service function grows there is clear scope to step into increased responsibility and leadership.

The Person

You will be an experienced AV Support Engineer or Field Service Engineer with strong technical fault-finding skills and a professional client-focused approach.

Proven experience troubleshooting commercial AV systems
Strong understanding of AV/IT integration and networking
Experience with QSYS and Shure management platforms
Familiarity with Teams Zoom and Webex environments
Experience with hardware including Logitech Yealink Poly and Cisco
Confident written and verbal communication skills
Greater London based with full UK working rights

Desirable:

CTS Dante or other manufacturer accreditations
Familiarity with BSS Crestron Extron and Dante

You will be collaborative solutions-focused and motivated by the opportunity to help shape and grow a service department rather than simply operate within one.

Additional Information

A clear progression pathway within a growing department
The opportunity to influence service standards and processes
Exposure to high-profile commercial environments
A supportive and close knit team
Paid overtime and a strong benefits package

This is an ideal move for a service engineer looking to step into a role with long-term development and leadership potential.

Overview An established and fast-growing AV systems integration business is seeking an AV Support Engineer to join its expanding Service department in Central London. This is an excellent opportunity for an experienced AV engineer who wants more than just reactive service work. The department is gro...