Senior Staff Design Program Manager

At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.

Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

As a Senior Staff Design Program Manager (DPM) youll play a key role in developing the next generation of eBay Services. Youll shape strategy and drive alignment across design product engineering and business teams to scale design systems evolve operating models and elevate product quality across key areas like global shipping and fulfillment. Youll work across complex ecosystems ensuring platform-level systems and global needs are considered from the start.

Youll use modern tools and AI to drive efficiency velocity and consistency across the product lifecycle from concept through launch. Our DPMs are embedded throughout the design process: defining outcomes managing requirements scoping releases running the process enabling iteration and ensuring seamless cross-functional collaboration to deliver high-quality customer-centered experiences.

This role is ideal for someone whos energized by the future of online shopping fluent in digital culture and social trends and passionate about shaping the systems that power global commerce. Excellent communication collaboration and organizational skills are essential. This is a hybrid role based in Toronto requiring at least three in-office days per week.

What you will accomplish:

Strategic Leadership & Innovation

• Lead the end-to-end design program strategy across a portfolio of eBay Services products aligning customer experience vision with business priorities and platform capabilities.

• Find opportunities to simplify modernize and innovate experiences for buyers and sellers across markets.

• Translate ambiguous complex problem spaces into clear program roadmaps principles and outcomes.

• Influence executive team members through strong narrative data and insights dedicated to user experience.

Program Management & Execution

• Lead multiple highly interdependent design initiatives spanning international shipping logistics compliance and localized experiences.

• Partner closely with Design Product Management Engineering Operations Legal and Global Markets teams to ensure cohesive execution.

• Own and drive rituals and rhythms required to complete the design deliverables with high efficiency and quality

• Establish and evolve program governance operating rhythms and decision frameworks appropriate for global scale.

• Proactively manage dependencies risks and trade-offs across organizations and time zones.

Design Enablement & Craft

• Enable design teams to do their best work by creating clarity alignment and momentum across complex work streams.

• Ensure high-quality consistent experiences across touchpoints while allowing for local market nuance.

• Champion design excellence customer empathy and systems thinking throughout the product development lifecycle.

Organizational Impact

• Mentor and influence other program managers helping set a higher standard for program management at eBay.

• Drive process improvements that increase velocity transparency and collaboration across the design org.

• Serve as a trusted partner to senior design and product leadership on large-scale cross-company initiatives.

What You Bring:

• 10 years of experience in program management with significant experience partnering with teams on complex products.

• Proven track record of leading large-scale cross-functional programs in global or platform environments.

• Deep expertise managing ambiguity evolving requirements and highly interdependent workstreams.

• Strong critical thinking skills paired with hands-on execution excellence.

• Exceptional communication and storytelling skills including the ability to influence senior executives.

Domain & Leadership Strengths

• Experience working on global international or logistics-related products is strongly preferred.

• Demonstrated ability to operate at senior level influencing beyond direct authority.

• Systems thinker with a customer-first attitude and strong business acumen.

• Comfortable balancing innovation with operational rigor in a regulated high-stakes domain.

• Proficient in tools like Airtable Google Workspace and Figma with a demonstrated ability to quickly learn and adapt to new systems to support program execution and team alignment.

#LI-Hybrid

This job posting relates to an existing vacancy within eBay.

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