Field Service Engineer
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Company Overview
At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.
Department Overview
Motorola Solutions Services team is seeking a highly experienced Senior Service Engineer to provide technical leadership and advanced support for our deployed solutions. This role is key to ensuring the reliability performance and successful lifecycle management of mission-critical systems.You will be expected to independently lead and manage the design implementation and maintenance of complex service and support solutions for our customer networks and mentor junior team members.
Job Description
Youre the go-to expert for complex systems offering both on-site and remote support for complex deployed systems collaborating directly with customers internal teams and vendors.
Lead advanced incident response drive complex root cause analysis (RCA) and implement preventative measures.
Get creative and implement cool automated solutions using scripting and data smarts.
Act as the primary technical interface and trusted advisor to customers advocating for their needs and driving high-priority issue resolution.
Lead small-scale projects or technical work streams related to system upgrades maintenance and solution improvements.
Provide technical guidance and mentorship to less experienced engineers.
Occasional out-of-hours support and travel may be required.
Basic Requirements
Proven track record of 6 years of relevant field service system integration & Customer support experience with deep expertise in the following areas:
Education: Bachelors degree or higher in Engineering Telecommunications Computer Science Information Technology or the core sciences
Domain Expertise: Deep knowledge in Public Safety/Mission Critical ops Data Analytics and either Tetra/LMR systems or advanced GSM/LTE/5G and Cybersecurity.
Technical Skills: You know your way around Land Mobile Radio (LMR) Cybersecurity processes and how a NOC/SOC operates. Having knowledge on Vulnerability Management Products such Cyberark PAM Carbon Black EDR IBM Guardium Trellix Software suites Tripwire Cisco ISE and Forescout NAC will be highly preferred
Service Management: Demonstrated expertise in Customer Support Maintenance and Life Cycle Management and to respond promptly to customer requests.
Professional Certification: ITIL v4 certification is highly preferred.
Leadership and Communication: Proven strong interpersonal collaborative and team leadership skills with the ability to coordinate across various groups and functional teams.
Communication Skills: Excellent written and verbal communication listening negotiation and presentation skills with proven ability to present complex technical information to both technical and non-technical audiences.
Problem-Solving: Advanced problem-solving and critical thinking skills with the ability to lead resolution efforts for major incidents.
Ability to work independently co-ordinate team actions and make decisions
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
ExperiencedReferral Payment Plan
YesEEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.
Required Experience:
IC
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
Motorola Solutions, Inc., incorporated on March 9, 1973, is a provider of communication infrastructure, devices, accessories, software and services. The Company operates through two segments: Products and Services. It serves global customer base spanning federal, state, county, provin ... View more
