Staff Full-Stack Engineer

Lets face it a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We cant cram it all in here but youll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it) you get way more than a paycheck. You get a personal BetterUp Coach a development plan a trained and coached manager the most amazing team youve ever met (yes each with their own personal BetterUp Coach) and most importantly work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly its not for everyone. But for people with fire in their belly its a game-changing career-defining soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career doing life-changing work in a fun inventive soulful culture.

If that sounds excitingand the job description below feels like a fitwe really should start talking.

We are a hybrid company with a focus on in-person collaboration when necessary. Employees are expected to be available to work from one of our office hubs at least two days per week or eight days per month. Our US hub locations include: Austin TX; Chicago IL; New York City NY; San Francisco CA; and the Washington DC metro area. If this is a role based in Europe our Europe hub locations are London UK and Amsterdam NL. Please ensure you can realistically commit to this structure before applying.

Were looking for a driven full stack software engineer who thrives at the intersection of data automation and product development. Someone who sees manual processes as opportunities for innovation and who wants to build the intelligence infrastructure that transforms how organizations understand and develop their people.

Performance Intelligence

Our team is reframing BetterUp from a coaching vendor into a differentiated strategic partner through the Performance Intelligence flywheel: talent insights action at scale proven ROI more data deeper insights more impact. Were building the Intelligence Layer that unlocks BetterUps vast unstructured datasession recordings chat interactions and behavioral signalsto deliver unprecedented workforce insights to our partners.

Were at an inflection point. Weve proven the concept with early partners and now we need to scale. That means transforming manual high-touch processes into automated self-service capabilities that can serve hundreds of partners while maintaining the depth and quality of insights that make us unique.

As part of the platform organization youll work in a data-driven environment building systems that democratize access to intelligence across our entire partner experiencefrom in-product Performance Intelligence features to consultative touchpoints with PICs Partner Value teams and Labs. Youll collaborate closely with Data Scientists and ML Engineers to operationalize cutting-edge models and make them accessible to the teams that drive partner value.

What youll do:

Automation & Scale:

• Architect and build automation tooling that reduces manual effort in insight generation and delivery by 75% unlocking our ability to scale from 15-25 partners to hundreds

• Design and implement data pipelines that systematically process unstructured data (session recordings chat logs behavioral signals) through our Intelligence Layer

• Build self-service tooling that empowers cross-functional teams (PICs Partner Value Labs) to access and deliver insights without engineering bottlenecks

• Develop monitoring and observability systems to ensure insight quality and pipeline reliability at scale

Product Engineering:

• Collaborate with product design and data science to craft enterprise-grade experiences for Performance Intelligence features on our SPAs frontend (Ember Lit) and backend services (Ruby Elixir)

• Build robust APIs and interfaces that surface Intelligence Layer capabilities across multiple touchpointsboth in-product and through consultative tools

• Partner with ML Engineers and Data Scientists to operationalize unstructured data models and signal detection systems

• Strong desire to delight enterprise customers and partners by building software that delivers actionable insights they cant get anywhere else

Infrastructure & Reliability:

• Own your components during the entire lifecycle from planning development deployment and maintenance phase

• Build scalable and resilient systems using container technologies (Docker K8s) and cloud infrastructure as code (AWS Terraform)

• Design data infrastructure that handles growing volumes of session recordings chat data and behavioral signals while maintaining performance and cost efficiency

• Implement data quality checks and validation systems to ensure insight accuracy and reliability

If you have some or all of the following please apply:

Required:

• 7 years relevant experience at least part of which in a startup or high-growth environment

• Strong software engineering practices (coding unit testing code reviews design documentation and collaborative reviews)

• Backend development: Experience with modern backend tech stacks (we use Ruby and Elixir but expertise in Python Go or similar is valued)

• Frontend development: JavaScript/TypeScript HTML5 CSS3 and knowledge of modern frontend frameworks

• Experience building data pipelines ETL processes or working with large-scale data processing

• Comfort working with both structured and unstructured data

• Strong verbal and written communication skills

• Alignment with BetterUps mission of enabling self-driven behavior change

Valued:

• Experience with ML model operationalization or MLOps practices

• Familiarity with data transformation and automation tools (Airflow dbt etc.)

• Background in building internal tools and self-service platforms

• Experience with Ruby Elixir Rails EmberJS

• Understanding of data warehousing analytics platforms or BI tools

• Previous work on B2B SaaS products serving enterprise customers

• Interest in organizational psychology talent analytics or HR tech

What Success Looks Like:

• By the end of your first year you will have:

• Delivered automation that measurably reduces manual LOE in insight generation and delivery

• Built systems that enable Performance Intelligence to scale to 3-5x more partners

• Created tools that democratize Intelligence Layer access across cross-functional teams

• Improved data pipeline reliability and insight quality through robust engineering

• - Contributed to making BetterUps Performance Intelligence an indispensable strategic platform for our partners

AI at BetterUp

Our team thrives at the intersection of human expertise and AI capability. As an AI-forward company adaptation and continuous learning are part of our daily work. Were looking for teammates who are excited to evolve alongside technology people who experiment boldly share their discoveries openly and help define best practices for AI-augmented work. These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation. During our interview process youll have opportunities to showcase how you harness AI to learn iterate and amplify your impact.

Benefits:

At BetterUp we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves support their families and give back to their community.

• Access to BetterUp coaching; one for you and one for a friend or family member

• A competitive compensation plan with opportunity for advancement

• Medical dental and vision insurance

• Flexible paid time off

• Per year:

  • All federal/statutory holidays observed

  • 4 BetterUp Inner Workdays ( Volunteer Days to give back

  • Learning and Development stipend

  • Company wide Summer & Winter breaks

• Year-round charitable contribution of your choice on behalf of BetterUp

• 401(k) self contribution

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating please dont hesitate to reach out we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin disability genetics gender sexual orientation age marital status veteran addition to federal law requirements BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

At BetterUp we compensate our employees fairly for their work. Base salary is determined by job-related experience education/training residence location as well as market indicators. The range below is representative of base salary only and does not include equity sales bonus plans (when applicable) and benefits. This range may be modified in the future.

The base salary range for the role is as follows:

New York and San Francisco: $216000 - $297000

Austin and Arlington (D.C. Area): $194000 - $267300

Protecting your privacy and treating your personal information with care is very important to us and central to the entire BetterUp family. By submitting your application you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information please reach out to

#LI-Hybrid

Required Experience:

Staff IC