Admitting Representative (ED), Patient Registration, Full Time, Days

ABOUT MARINHEALTH
Are you looking for a place where you are empowered to bring innovation to reality Join MarinHealth an integrated independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team an affiliation with UCSF Health an ever-expanding network of clinics and a new state-of-the-art hospital MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center a 327-bed hospital in Greenbrae and 55 primary care and specialty clinics in Marin Sonoma and Napa Counties. We attract healthcares most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospitals personalized caring touch.

MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades including being Named One of the Top 250 Hospitals Nationwide by Healthgrades receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services and being named the Best Hospital in San Francisco/Marin by Bay Area Parent among others.

Company:

Compensation Range:

Work Shift:

Scheduled Weekly Hours:

Job Description Summary:

Job Requirements Prerequisites and Essential Functions:

Job Specifications:

Education:

• High School diploma or GED. Associates degree in healthcare or business field preferred.

Experience

• One or more years of experience working in one of the following areas of an acute care setting; Admitting/Registration Pre-admission Process Insurance Verification. or clerical experience in a healthcare setting is preferred. Computer experience required.

License and Certifications:

• Basic Life Support Required at hire

• Integrative Agitation Management (IAM) Required within 30 days of hire

Prerequisite Skills:

• Working knowledge of overall aspects of the admissions process as it relates to patient admissions pre admissions insurance verification and customer service is preferred.

• Must be able to work tactfully and professionally with patients family members and all other hospital staff they encounter.

• Ability to problem solve multi task efficiently and organize and prioritize tasks.

• Demonstrated excellent verbal and written communication skills with preference to speaking English Spanish or other languages.

• Understanding of the overall diversity of our patient population and treating everyone with respect and courtesy.

Primary Customer Served (Age Specific Criteria):

• This position is not a patient care position and as such this section does not apply.

Patient Privacy (HIPAA Compliance):
This position has access to protected health information. The protected health information this position has access is demographic information date of service information insurance/billing information and medical record summary information. This position requires this patient health information in order to perform the functions outlined as part of this position description.

Duties And Responsibilities:

Essential (Not Modifiable)

Patient Registration Process:

• Responsible for timely accurate and consistent registration of all patients this could include functions related to Pre-Registration Prior Authorization or Insurance Verification

• Responsible for the obtainment of timely and accurate information in order to establish a complete Medical Record and proper demographic and financial information. Measured error rates are to be at 5% or less of total registrations performed

• Responsible for processing registration records and distributing this information to hospital departments

• Responsible for the collection of deposits copayments deductibles or co- insurance as required

• Maintains strong working knowledge of insurance and billing requirements necessary to assure a complete and accurate registration

• Escorts or arranges escort of patients when necessary to patient care units by wheelchair or walking

• Demonstrated strength in customer relations skills. Greets and provides information to patients and visitors

• Answers telephone in a professional manner and relays information timely

• Maintains effective working relationship with external organizations and agencies as required

• Responsible for maintaining a strong focus on assigned tasks and at all times being a strong team player

Insurance Verification Process:

• Responsible for timely and accurate identification of the appropriate insurance for the patient as it relates to the services to be rendered

• Obtains accurate and complete information from the hospital insurance verification system insurance company representative or carrier website regarding benefits approvals and other relevant information required for a complete admission

• Communicate with the patient their specific insurance carrier benefits and out of pocket addition provide patient and physician any coverage problems and facilitate resolution prior to admission or rendering of services

• Communicate specific Case Management issues with the Case Management department

• Responsible for identifying and resolving problems with insurance companies prior to and/or following admission

• Obtains authorization for all elective or scheduled patients and documents in the system accurate and timely information

General Duties:

• Participates actively in the achievement of organizational and departmental goals

• Attends and participates in in-services and staff meetings

• Maintains standards of the organization and department

• Abides by hospital policies on attire work habits and relationships

• Observes confidentiality and decorum in conversation and behavior

• Assists in the orientation of new employees

Secondary (Modifiable)

• May be assigned Admitting Shift Lead duties

• Other duties as assigned

Accommodation:

Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at or .

C.A.R.E.S. Standards:

MarinHealth seeks candidates ready to model our C.A.R.E.S. standardsCommunication Accountability Respect Excellence Safetywhich foster a healing trust-based environment for patients and colleagues.

Health & Immunizations:

To protect employees patients and our community MarinHealth requires measles mumps varicella and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.

Compensation:

The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills experience qualifications and internal/market equity consistent with MarinHealths compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.

Equal Employment:

All qualified applicants will receive consideration for employment without regard to race color religion national origin sexual orientation gender identity protected veteran status or disability status and any other classifications protected by federal state and local laws.