Essential Job Functions:
- Plans directs and controls import customer service team activities on a day to day basis
- Develops and maintains relationships with customers and suppliers resolving concerns interacting with key accounts and sales personnel to resolve any conflicts on a timely basis.
- Supervises import documentation.
- Oversee payment process and docs release to suppliers aging follow-up to avoid invoice overdue.
- Oversee billing to import accounts according to corporate SOP.
- Supervise shipment manifest on customs system and release of system from the carriers.
- Other duties as assigned
Other Skills/Abilities:
- Understanding of Air and Ocean Import regulations.
- Excellent oral and written communication skills.
- Must have excellent client service skills responding promptly and professionally to client needs and requests for service and assistance.
- Ability to manually calculate volume for Air and LCL Ocean and calculate part load costs.
- Experience with word processing spreadsheets and email.
- Must be detail oriented with good organizational skills
- Strong computer skills
Education and Experience
- High School Diploma or GED.
- Minimum 3 years related experience.
- Minimum 5 years industry experience preferred.
Required Experience:
Manager
Essential Job Functions:Plans directs and controls import customer service team activities on a day to day basisDevelops and maintains relationships with customers and suppliers resolving concerns interacting with key accounts and sales personnel to resolve any conflicts on a timely basis.Supervises...
Essential Job Functions:
- Plans directs and controls import customer service team activities on a day to day basis
- Develops and maintains relationships with customers and suppliers resolving concerns interacting with key accounts and sales personnel to resolve any conflicts on a timely basis.
- Supervises import documentation.
- Oversee payment process and docs release to suppliers aging follow-up to avoid invoice overdue.
- Oversee billing to import accounts according to corporate SOP.
- Supervise shipment manifest on customs system and release of system from the carriers.
- Other duties as assigned
Other Skills/Abilities:
- Understanding of Air and Ocean Import regulations.
- Excellent oral and written communication skills.
- Must have excellent client service skills responding promptly and professionally to client needs and requests for service and assistance.
- Ability to manually calculate volume for Air and LCL Ocean and calculate part load costs.
- Experience with word processing spreadsheets and email.
- Must be detail oriented with good organizational skills
- Strong computer skills
Education and Experience
- High School Diploma or GED.
- Minimum 3 years related experience.
- Minimum 5 years industry experience preferred.
Required Experience:
Manager
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