Position Overview
Under general supervision the Accounts Receivable Analyst will collect money on customer accounts provide customer service support in regard to account reconciliation for accounts across several Encore divisions. This position will also offer service to our internal and external customers to expedite payment on overdue invoices and special projects as assigned.
Key Responsibilities
Responsible for all collection efforts for trade receivables including contacting customers and field operations.
Act as a liaison between Encore and the customer to resolve receivable matters and disputes.
Provide support to field offices for customer accounts related activities.
Provide recommendation on payment plans for customers as needed.
Perform in depth account reconciliations for customer accounts as a result of billing payments credit memo or other adjustments.
Processing customer refunds as required.
Determine justify and create credit/debit memos and write off adjustments.
Payment applications and payment noting.
Customer Service
Share the responsibility along with other analysts in responding timely to statement inquiries and other questions on the Encore Accounts Receivable master phone line
Establish and maintain strong working relationships with other Encore departments and team members by providing outstanding customer service and responsiveness to all inquiries.
Reporting
Perform consolidated account summaries to include pulling data from multiple locations and consolidation reporting
Special Projects
Projects include audit support month end tasks and other duties as assigned.
Third party collections monitoring
Job Qualifications
2 years of business experience with collections experience preferred.
College degree in Finance or Accounting desired
Excellent verbal skills including negotiation skills
Robust analytical and interpersonal skills
Must have an affinity for numbers
Must be able to work independently and as part of a team.
Strong working knowledge of Microsoft Excel and Word
Oracle and Highradius experience a plus
NACM certification a plus
Competencies
Deliver World Class Service
Hospitality
Ownership
Do The Right Thing
Instills Trust
Safety Conscious
Drive Results
Action Oriented
See The Big Picture
Tech Savvy
Value People
Communicates Effectively
Work Environment
Office
Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days evenings weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling on an individual venue or a representation of venues in that city or area.
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Required Experience:
IC
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