Concierge Signia by Hilton at La Cantera Resort & Spa
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Job Location:
San Antonio, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
EOE/AA/Disabled/Veterans
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Be the key to unforgettable stays at Signia by Hilton La Cantera. As a Concierge youll deliver personalized high-touch service that turns every guest interaction into a lasting memory. From curating local experiences to anticipating needs before theyre voiced youll be the trusted insider guests rely on to make the most of their time at our premier Hill Country resort.
What will I be doing
As a Concierge you would be responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be performing the following tasks to the highest standards:
- Provide information recommendations and booking services for a variety of guest inquiries including but not limited to directions hours of outlet operation hotel services transportation and travel arrangements tour and event tickets restaurant reservations and medical care
- Process and deliver messages for guests
- Retrieve mail small packages and facsimiles for guests as requested
- Arrange and confirm recreational business and dining activities both inside and outside the hotel for guests
- Respond to special requests for services including but not limited to dentists doctors child care florists etc.
- Respond to guest inquiries and requests and resolve issues in a timely friendly and efficient manner
- Register VIP guests as needed
- Promote Company marketing programs and distribute printed materials as needed
Key Skills
- Sales Experience
- Customer Service
- Hotel Experience
- Organizational skills
- Hospitality Experience
- Computer Skills
- Management Experience
- Millennium
- Dermal Fillers
- Front Desk
- Esthetic Laser Treatment
- Leadership Experience
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
